- What is it? - Main goal - Why is it important?
User Solution Empowerment (USE) helps your employees adopt collaboration technology with greater speed and effectiveness through customized processes, tools, and techniques. With the help of certified change management professionals, you can directly influence and improve:
See Figure 1 for more details
Figure 1: Benefits of USE
Unforeseen common scenarios
When collaboration technology is purchased, many organizations assume that increased productivity and employee engagement will follow. Yet, often it doesn’t. What IT organizations fail to realize is that many times, they make several assumptions that influence the new deployment’s success, including:
The standard IT mentality of “if we build it, they will come” haunts many teams, but it doesn’t have to. In fact, often it’s not the IT department’s fault when the technology doesn’t return its investment immediately. End users are complicated: many don’t like change (even if it’s for their own benefit). They may not want to learn new things and can be hard to convince. But the truth is, you need to make it easy for end users to adopt and use the technology, otherwise you’ll be perplexed over the low adoption rates.
Think about it: when your technology becomes easy to use and people see immediate results, more people use it. When more people use the technology, including senior leadership, the actual value of your investment is realized (i.e. full potential for the technology is achieved) because it’s helping to simplify people’s lives.
The hard part is making it simple for people, which entails properly communicating the technology’s value, demonstrating its effectiveness, and giving people the opportunity to ask questions and learn on their own.
Common challenges faced
When the technology is not easy to use, the following can occur:
Almost always, the aforementioned symptoms of poor employee usage result from an ineffective change management program, leading to common results (see Figure 2)
Figure 2: Common results due to lack of proper change management strategies
