Cisco 500 Series Headsets

Vibrant sound for open workspaces

The Cisco Headset 500 Series is a professional range of wired and wireless headsets optimized for Cisco IP phones and soft clients.

These headsets are designed for workers in open work spaces so they can be more productive. They feature vibrant audio, powerful noise isolation, and exceptional comfort.

At Cisco, we like to ask, “what if?” Rather than settling for the status quo, we ask how we can improve the experiences that we deliver for our customers and partners. We already know that the future of enterprise communications is bright, and a bright future requires that call control, endpoints (including softphones), and wearables that work together as one single, seamless solution. This idea led us to launch the 500 Series headsets six months ago.

One of biggest advantages administrators get with Cisco headsets, is the easy management. Let’s take a look at this from various angles:

Inventory Management: Unified CM will provide reports based on headset model, connection status, firmware releases, connections, and more.

Remote Configuration: Unified CM will be able to control headset settings, including wireless power range, wideband/narrow band settings, firmware version, Bluetooth on/off, and more (along with templates to help guide administrators).

Analytics and Diagnostics: Unified CM call records (CMRs) will be enhanced with additional metrics from headsets, such as RSSI (wireless signal strength), frame errors, connection drop reason, beacon moves, audio settings, DECT bandwidth, and more.

Remote Log collection: The Unified CM user interface and the Real Time Management Tool (RTMT) will be able to trigger log collection, including headset logs without any user involvement.

Firmware upgrade: Unified CM can push new firmware to headsets using Jabber and IP phones, without the need for extra headset management software. This capability is available today. With Unified CM 12.5, administrators will be able to control firmware versions from a configuration template.