Partner Self Service

1. Associate Myself with a Company .....................................................................................

2. My Profile & Access Management ...........................................................................................................................

3. Company Details ................................................................................................................

4. Location & Contact Management ........................................................................................................

5. Association Requests .........................................................................................................

6. Manage Global Administrator Access ................................................................................

7. Accountable Program Contacts .........................................................................................

8. Reports .............................................................................................................................

9. Manage My Reward Programs & Corporate Email Domain .........................................................................................

10. Distributor Details .............................................................................................................

11. Help & Support .................................................................................................................

About this Guide

Partner Self Service (PSS) is a way for Cisco Partners to maintain their company and contact(s) information. It enables Partners to have more control of their data.

In this guide, you will find step-by-step instructions and reference information about how to use the Partner Self Service tool. In addition to an overview of the general processes and capabilities, the guide provides information for obtaining partner level access, for managing your information and for maintaining company data, access and associations.

The Reports feature allows you to compile a report on the various aspects of your company and its partner status with Cisco.

Get Started with Partner Self Service

Partner Self Service is the convenient way to maintain your company, contacts and location information. It gives you the ability to manage your Company information, Location details and administer your Contacts for access association and proper communication about policies and program changes.

Log into Partner Self Service

You must have a valid Cisco.com user ID and password to log into Partner Self Service. To log in, go to:

https://getlog.cloudapps.cisco.com/WWChannels/GETLOG/welcome.do

You must have a valid Cisco.com (CCO) user ID and password. To register for a Cisco.com user ID, go to:

http://tools.cisco.com/RPF/register/register.do

You will receive an email confirming your registration. To obtain partner level access, you will need to associate your profile with a partner company. You can do this by selecting the URL provided in the email or by logging into Partner Self Service and following the steps to Associate Myself with a Company.

What tasks each user type can perform

Associate Myself with a Company

(Guest User Only)

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

My Profile

Basic Information Update

Partner User/Admin can update their basic information example First Name, Last Name, Business Email, Mobile Phone, Fax Number , Company Phone Number, Job Level, Job Role and Primary Language.
Choose “My Profile” from the
left side navigation menu.
Edit Basic Information section.
Review and Submit.

Change Location

Partner User/Admin can update their Business Address in PSS.
Choose “My Profile” from the left side navigation menu.
Scroll to Business Address -> Change Location section.
Click on “Change Location” in the pop-up opened.
Choose the radio button against the location to be your address.
Review and Submit.

Change Location (cont.)

Change/Remove Company Association

Partner User/Admin can “Change or Remove My Company Association”.
Choose “My Profile” from
the left side navigation menu.
Scroll to Business Address -> Change or Remove My Company Association section.
Click on “Change/Remove
Association” in the pop-up opened.
Click on the confirmation pop-up Yes or No

Change/Remove My Company Association (cont.)

Delete or Merge Cisco.com User IDs

Partner User/Admin can “Delete or Merge Duplicate Cisco.com user IDs”.
Choose “My Profile” from the left side navigation menu.
Scroll to Business Address-> Delete or Merge Duplicate Cisco.com user IDs.
Check the Cisco.com user IDs to be merged in the pop-up opened.
Click on Merge button.
Confirmation message is displayed.

Delete or Merge Cisco.com User IDs (cont.)

Cisco Testing Information

Partner User/Admin can add “Cisco Testing Information” to their Profile
Choose “My Profile” from the left side navigation menu.
Scroll to Cisco Testing Information Section.
Add Cisco Test ID corresponding to your Profile.
Click on Submit button at the
end of the page.

Opt-in/Opt-out of Cisco Communications

Access Management

View/Remove My Access

Partner User/Admin can “View/Remove My Access”.
Choose “Access Management” from the left side navigation menu.
Click on the button “View/Remove My Access” available on the top right.
You will be able to see in an expandable format which tools you are having access to.
Click on the “+” sign to expand one of the value.
Uncheck the countries where you want to remove access for that tool.
Review and Click Update.

View/Remove My Access (cont.)

Request Additional Access

Partner User/Admin can “Request Additional Access”.
Choose “Access Management” from the left side navigation
menu.
Click on the button “Request Additional Access” available on the top right.
Select the Tool you need access to.
Select the Country/Country Group where you need access.
Review and Click Submit.

Request Additional Access (cont.)

Company Access

Partner User/Admin can view the users with various access type at Company Level.
Choose “Access Management” from the left side navigation menu.
Click on the button “Company Access” available on the top right.
Select the Search option.
Review and Click Submit.
Scroll down the end of page to view the search results.
The individual contact access can be added/removed from View All Contact Access -> Add/Remove Access.

Company Access (cont.)

Edit Access

Company Details

Existing Partner Admins can manage their ‘Company Details’ in this section.