- When it can be worth it - When it shouldn't be worth it
When addressing adoption, it is important to remember that the primary focus is helping people adopt the technology, not optimizing the technology itself for people to more easily use. Our success is derived from years of change management expertise, which has helped us implement effective solutions, regardless of our customer’s size, industry, or habits.
Knowing your employees’ current ways of working, thinking, and learning aid us in understanding how they use the current technology, for what specific use cases, and how you could best improve their adoption of collaboration technology, given Cisco best practices. Once accomplished, our USE teams can often map out specific organizational metrics and effective, tailored solutions to drive your employees’ future way of working, as well as define an end-to-end, custom approach to guide you towards success.
Unless your organization has a user experience team that understands the complexity of change and recognizes the transitional effect that can hinder a person’s comfort level during transition, you should appoint a change management expert. Otherwise, you risk further costs and resources that could prevent success.
In fact, according to Gartner research, those who do perform a change management approach on their own end up spending $32.5 million per $1 billion in revenue and average five percent worse performance ratings than the overall average. Further, only 1/3 of organizations have truly realized the full value of their UC&C investment.
On the other hand, a proper change management program in place can help employees be:
