The advantages of cloud collaboration are numerous. For instance, users have access to value-added features as soon they are released and ready integration with third-party applications. But for many cloud providers, adding value often means having full access to user data and content. In fact, for collaboration apps, most cloud providers directly access message, call, and meeting content in order to offer features like message search, content transcoding, or app integration.
Why is that a problem? As mentioned above, cloud provider access to that content leaves customers exposed to breaches in the cloud provider itself.
Compare that to an innovative team collaboration solution, Cisco Webex Teams: While additional features can be obtained by granting explicit access, E2E encryption has been built into the fabric of Webex Teams from the very beginning, which means many value-added features and functionality operate on encrypted data. For instance, Webex Teams supports features like global search of encrypted content without ever decrypting it in the Cisco Webex Cloud.
