Encourage your teams
“What if we spend all this money and nobody uses it?” Collaboration investments succeed or fail depending on whether the rest of the business embraces them and uses them to their full advantage. People can be resistant to change: you can’t just put new equipment on their desks and expect them to use it.
So, make sure you bring your teams along for the ride to become a fully empowered, agile workforce.
Step one is explaining to your users what’s going to happen and why, and sell them on the vision of how better collaboration can make their lives easier. It’s the essence of change management.
But as an IT team, you’re probably not set up to run internal communications and marketing programmes.
Our adoption services can help. We start by segmenting your users by role or team, so we can communicate to them about the specific ways collaboration can help them with their responsibilities. Then we get the message out.
Whether it’s co-branded, multilingual posters and digital signage around your offices, flyers on desks and in common areas, or infographics and email announcements, we can build and execute campaigns that get your users aware and engaged with the collaboration initiative.
For a more human touch, we can help identify and onboard sponsors from across the business who can drive change in their teams, too.
It’s easy to forget that not every employee is enthusiastic about technology, and they may need some hand holding to get over their fears and feel confident. With the right training and onboarding, they'll learn what the systems can do and how to use some of the more powerful features.
We can provide live or remote training sessions for your users before and after launch, and provide a library of recorded sessions for self-service use later on, alongside documentation and interactive quick start guides — whether that’s for new hires or those needing a refresher.
Don’t neglect your own IT teams and their collaboration knowledge. We offer CCNA and CCNP certifications in collaboration technologies so they’ll have the skills they need to manage and support your infrastructure.
You look around the office and people seem to be using the tools. But are they using them effectively?
We can help you track the KPIs that matter to achieving your goals: which of your user groups are lagging behind in adoption? Which features are getting neglected?
We can monitor these and other factors using data collected directly from our systems, as well as through user surveys and focus groups.
By understanding the problem areas, we can focus exactly where it’s needed, targeting further coaching and training or awareness communications.
Whether you’re starting with a small pilot in a specific office or with a specific user group to prove the value, or scaling your deployment across tens of thousands of users, we can help you make it a success, getting the results you need, faster.
We helped one global hotel brand train and educate hundreds of staff about the power of Webex and telepresence to replace face-to-face meetings. After a six-week programme, the business was on track to avoid $3.5 million in opex costs over five years.
