Cisco Webex Contact Center AI solutions are powered by best-of-breed AI technologies such as Cisco’s own AI and Google Cloud Contact Center AI.
Virtual Agent-Voice -Provides your customers with a natural conversational self-service experience over the phone using natural language understanding (NLU). Automates tasks, gives customers 24/7 access to your business while relieving agents of simple and repetitive tasks.
Virtual Agent-Chat -Intuitive on-line self-service experience with chat Bot for simple, less complex inquiries. Reduces the number of inquiries to agents,leading to improved agent productivity, and provides convenient, fast service for customers.
Agent Answers -Empowers agents with context-driven suggestions and guidance in real-time as they are talking and/or chatting with a customer, minimizing agent research time and improving first contact resolution.
Agent Call Transcription -Provides agents with call transcript and summary, minimizing post-call wrap-up time, improving agent efficiency and accuracy of transaction and follow-up.
AI APIs -Our open platform enables customers to differentiate their business by quickly developing AI solutions that meet their unique business needs.