Regarded as one of the world’s leading telecommunications companies, BT serves the needs of customers in the United Kingdom and more than 180 countries. Their managed network IT services division, Global Services, focuses on delivering security, cloud and networking services to multinational organizations through a team of over 17,000 employees.
BT has been present with direct sales operations in Asia Pacific since the 1980s, with Hong Kong as the regional headquarters. Currently, there are more than 2,400 employees in the region supporting its customers.
With offices across Asia Pacific, Middle East & Africa, managing their infrastructure was often a complex process with no remote central management and multiple teams involved. This made troubleshooting and support complicated.
Furthermore, smaller sites faced a greater challenge to manage the network infrastructure due to limited resources and multiple layers of Wi-Fi infrastructure.
