With 18 sites across the Asia Pacific, Middle East & Africa (AMEA) region and multiple teams involved in support, managing the Wi-Fi infrastructure posed serious challenges such as:
Standardization: Difficulty in keeping a standardized procedure for setups and security policies across each site and tracking visitors on the site locally.
Resource management: Smaller sites with limited resources had to keep up with managing the different layers of Wi-Fi infrastructure as part of their day-to-day operations.
Long approval process: Infrastructure change management was a lengthy process with multiple teams involved.
To plan ahead and resolve challenges in a decentralized infrastructure management environment, BT hoped to:
