Industry: Financial Services Region: EMEA Technology: Webex Teams
When this large financial services company came to Cisco, its employees needed to know all the compliance requirements by rote memory so that document requests could be successfully delivered without risk. This manual process of remaining compliant, however, slowed the delivery request and limited productivity.
While the company did its best to adhere to compliance policies, it couldn’t guarantee that the document retrieval process was completely free of error. Thus, when it audits came, several unforeseen mistakes were flagged and brought to the attention of senior leadership, which required their immediate attention to resolve.
This ultimately caused employees to divert their attention to fixing previous problems instead of proactively solving future ones. Needing to simplify and standardize its current solution, it looked to position itself for future growth.
The company reached out to Cisco for its Webex TeamsTM eDiscovery compliance service. After initially assessing the company’s specific needs and requirements, Cisco designed a customized roadmap that filled current compliance gaps and streamlined the previous compliance process. Employees could now also perform several additional functions, all while remaining compliant, such as:
In the end, the company was able to reduce its risk of exposure to compliance violations and streamline future audit time. Additionally, as more changes across the legal landscape appear, the company can easily adapt through flexible integration capabilities that can help it meet compliance standards and remain secure.
