Automated assisted chatbot with AI

Industry: Financial Services Region: EMEA Technology: Webex Teams

Eliminate repetitive workEvery year, financial planners and their financial planning assistants (FPA) for this bank invite their customers to an annual review, in which their portfolio performance is discussed. To properly prepare for this meeting, the planners and FPAs must go through multiple manual, time-consuming, repetitive tasks to gather the right strategic information to share with each client.While preparation is an important part of the review process, a leading European bank believed that it was an inefficient and unproductive use of each financial planner's and FPA’s time. Their expertise, the bank believed, could be put to better use.Tomorrow never diesTo help the bank reach its objectives, our CADI team created an automated, assisted bot powered by artificial intelligence (AI) to be used in Webex Teams.

Used effectively, this bot can:

Scan the database to identify clients who are due for an annual review and send out emails to the financial planner and FPA listing those clients

Quickly create a financial review package with all documentation within seconds, without any manual operations

Create a Webex Teams space for each client, where notes and other pertinent information may be stored

Automatically create the review meeting in Outlook, invite the financial planner and FPA, and attach the documents for review

Proactively remind the financial planner of the appointment by sending a reminder of the review 10 minutes prior to the meeting

Overall, the automated assisted bot can help a financial planner prepare for an annual review in just under two minutes. Normally, this process would take 45 minutes or longer. The result is that now they can focus on what they do best while the bank can optimize its expertise and its clients' success.