Video conference scheduling automation

Industry: Financial Services Region: EMEA Technology: Video conferencing

How often do you have delays in your video conferencing?

All the time
Sometimes
Infrequently to never

Getting people involvedEager to improve its video-based booking and scheduling process, a leading European wealth management company looked to Cisco for advice.Because of the lack of integration between its legacy, in-house scheduling system and its Cisco TelePresence® Management Server (TMS), the company’s video conferencing adoption rate was at its lowest in years. In fact, the booking process caused significant delays in scheduling and was prone to multiple errors.To fix the issue, our CADI services team developed a Java Spring-based web application that helped to automate the video conference scheduling process. It also integrated the legacy scheduling system with the TMS system and validated the solution’s efficacy.Help make it easyHere’s how the new system worked:

The employee who wants to schedule a meeting uploads raw data from the company’s in-house legacy system to the custom application

The custom application uses the Cisco TMS Bookings API to process the data and convert it into a manageable message for the in-house system

The application produces a reporting output and a validation statistic for confirmation purposes

The booking and its confirmation is automatically generated

Replacing the manual booking process reduced the company’s scheduling time by over 80 percent and completely eliminated booking errors. In the end, the company was able to integrate its legacy system with TMS and realize a 20 percent boost in user adoption as users became extremely satisfied with the new process.