Automated enterprise-wide provisioning

Industry: Manufacturing Region: Americas Technology: Unified Communications (UC)

Simplifying the complexSeeking to simplify its internal communications and improve its employee productivity, a leading American manufacturer sought a more complete solution. Its enterprise collaboration resource management (CRM) and provisioning process was exceedingly complex and distributed. Moreover, it was a multi-system process that posed significant issues for customers. It was:

A manual and labor-intensive process

Error-prone

Included multiple system interactions

Slow and costly to maintain and manage

Our CADI services team was recommended to the manufacturer to fix the issue and was soon involved with the migration from Avaya over to a Cisco platform. To solve the issues, our CADI team implemented the enterprise collaboration workflow management (CWM) solution, which ultimately helped to automate many of the mundane, manual tasks that slowed IT operations from executing more important matters.

61% believe that a reliance on manual processes is the biggest barrier to productivity among IT operations teams

Freeform Dynamic

Results speak for themselvesThe CWM solution enabled multiple interfaces that previously did not talk to each other to finally communicate. Its advantages took effect almost immediately. Some results included:

Automated 20 types of MACDs, including new service and phones

Reduced time to complete tasks by 75 percent, from 1 hour to just 15 minutes

Reduced configuration failures by 50 percent

Provided a single point of interface to all unified communications applications, for reduced complexity

Once the new system was in place, this automated provisioning process helped the manufacturer save USD $2 million in annual total cost of ownership (TCO). It even helped increase the manufacturer's ROI through both a 30-40 percent faster deployment time and a 75 percent reduction in errors from the previous manual process.