Industry: Financial Services Region: EMEA Technology: UC/Customer Care
Needing to improve efficiency, a large European bank sought to implement a technology that could help their employees be more engaged in their work.
Employee engagement had not been a weak spot for the bank, and management recognized that an improvement in this sector would likely also mean an increase in employee retention and productivity, as staff would ideally take more pleasure in their day-to-day activities.
After gaining feedback from several employees about the desire to simplify the calling process, this bank looked for solutions that could help employees both increase their efficiency and their level of engagement.
Cisco was brought in to analyze the problem from an IT perspective and immediately executed an ideal solution. Cisco’s CADI services team implemented a click-to-call option that would help make outbound dialing faster and easier, especially when call logs were automatically recorded in the CRM platform. Here’s how the Internet Reverse Proxy (IRP) click-to-call application worked:
