Accessing CCWR Fran BOT
You have two different options for accessing Fran Bot
1. Log in to Webex Teams
Search for “Fran” or “CCWR”, select “Fran – Virtual Assistant” and press enter, CCWR Fran chatbot opens up
Or you may go to our Cisco Commerce site
1. Go to CCWR - https://ccrc.cisco.com/ccwr/
Click the chat icon to initiate a BOT instance.
2. On the message window, type “Hi” and press enter
ChatBot provides you the list of options which can be leveraged to pull information
Commands
Availability
Get Quote Details
Cisco Internal and Partner
Get Serial Number Details
Cisco Internal and Partner
Get Instance Number Details
Cisco Internal and Partner
Subscribe to Quote Status
Cisco Internal and Partner
General Questions on CCW-R(FAQs)
Cisco Internal and Partner
Get Contract Details
Cisco Internal Only
Get Subscription Details
Cisco Internal Only
Check User Bill to access
Cisco Internal Only
Get User GU details
Cisco Internal Only
Find Service LineId for contract
Cisco Internal Only
Conversion Failed Quotes
Cisco Internal Only
3.Type “Get Quote Details” on the message window
Example: BOT asks for the quote number.
User inputs the quote number “48XXXXXXX” and BOT pulls the data
Availability : Cisco Internal and Partner
4. Type “Get Serial Number Details” on the message window
Example: The BOT asks for the serial number.
User inputs the serial number “FOXXXXXXXXX” and BOT pulls the data
Availability : Cisco Internal and Partner
5. Type “Get Instance Number Details” on the window
Example: The BOT asks for the instance number.
User inputs the instance number “53XXXXXXXX” and BOT pulls the data
Availability : Cisco Internal and Partner
6. Type “Subscribe to Quote Status” on the message window to follow a quote lifecycle and receive updates.
Example: The BOT asks for the quote number, user provides the “36XXXXXXX”
The BOT then subscribes you to the quote to receive future updates
Availability : Cisco Internal and Partner
7. Type “General Questions on CCW-R(FAQs)” on the message window to get information on some of the frequently asked questions.
Example: The BOT responds with a list of options and the user can select any particular action to gain knowledge on that topic.
Availability : Cisco Internal and Partner
8. Type “Get Contract Details” on the message window
Example: The BOT asks for the contract number.
User inputs the contract number “10XXXXX” and BOT pulls the data
Availability : Cisco Internal Only
9. Type “Get Subscription Details” on the message window
Example: The BOT asks for the Subscription number.
User inputs the subscription number “SuXXXXXXX” and BOT pulls the data
Availability : Cisco Internal Only
10. Type “Check User Bill to access” on the window
Example: The BOT asks for the CCOID, user provides the CCOID “senthiar”
The BOT then asks for the Bill to ID.
User provides the Bill to ID “343567670”, BOT then validates and lets you know if you have access and provides link to request for access if you don’t have
Availability : Cisco Internal Only
11. Type “Get User GU details” on the message window
Example: The BOT asks for the CCOID, user provides the CCOID “senthiar”
The BOT provides the GUID information of the user
Availability : Cisco Internal Only
12. Type “Find Service LineId for contract” on the message window
Example: The BOT asks for the contract number, user provides the contract number “10XXXXX”
The BOT provides the service line information
Availability : Cisco Internal Only
13. Type “Conversion Failed Quotes” on the message window to find all the failed quotes
The BOT responds with 3 options:
- Conversion failed report for quote
- Conversion failed report for time period
- List conversion failed quotes
Availability : Cisco Internal Only
13. Type “Conversion failed report for quote” on the message window
Example: The BOT asks for the quote number, user provides the quote number “25XXXXXXX”
Availability : Cisco Internal Only
The BOT then pulls the failed quote to be downloaded locally.
14. Type “Conversion failed report for time period” on the message window
Example: The BOT asks for time period, user provides the time period say “March2020-June2020”
The BOT then pulls the data.
Availability : Cisco Internal Only
15. Type “List conversion failed quotes” on the message window to pull all the failed quotes which missed conversion
The BOT displays the list conversion failed quotes
Availability : Cisco Internal Only
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