Change your business model and adapt to a new customer-driven reality
We are committed to driving the best customer experience in the industry, together with the best partner ecosystem in the industry. Together we are customer obsessed. We use people, data, best practices and intelligence to create a differentiated, reliable experience in a way that no other vendor has.
Your opportunity is to differentiate yourself at every stage of the customer lifecycle: sell more of your services, differentiate with new lifecycle offers, deliver new managed services, increase product expansion, or improve renewal rates.
Our goal is simply to achieve a best-in-class renewal rate driven by the best customer experience in the industry. For partners, we introduced Recurring Revenue Metrics like Annual Recurring Revenue (ARR), Available to Renew (ATR) or Attrition for reduced ARR or expired ATR.
Basically, if you're trying to renew an expired contract, it will be considered as a new business. As such, you will lose all visibility on the contract's line items, resulting in painful investigations and too much time spent on retrieving information. By booking renewals on time, not only will you keep your customers safe, you will preserve your visibility on line items, save precious time and measure real attrition so you can act accordingly.
Our objective is to bring more flexibility and to help you be proactive, to improve on time renewals and renewals metrics through the usage of the CCWR platform, to simplify transactions for longtail business, and to bring a consistent approach across the region.
Promo codes auto apply in CCWR for Tier 1 partners. Distributors buy at standard price and claim back additional discounts when submitting their POs.
Long Tail partners can take advantage of promo for eligible products. Quote your deal in CCWR and engage with the Renewal Specialist for bigger deals to guarantee the best value proposition.
