Connect workflows and break down silos.

Chapter 2: Workflow

Siloed apps and information cause friction, slow productivity, and produce a patchwork of disconnection resulting in poor customer experiences. What should be an empowering and frictionless transition turns out to be a complex migration process with new choices to make, new technology to use, and new skills to learn. This creates disjointed, disconnected customer journeys.

34 apps are in use by the average software-as-a- service (SaaS)– enabled knowledge worker.⁶

The average enterprise still uses over 900 disparate applications.⁷

With Cisco, connect work teams, break down information silos, and enable workflows with more unified communications (UC) capabilities. Additionally, foster better team collaboration and deliver more connected customer experiences.

Transform employee engagement and customer experiences.

Companies with great employee experiences see

25 percent increased profits

and 2x the customer satisfaction and innovation.⁸

Make your customer experience
competitive by delivering proactive, contextual customer experiences.

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Collaboration is happening faster than ever, and a single, unified experience enables real-time workflows to accelerate your decision-making process.

Integrate existing workflows, like Microsoft Office 365, Microsoft Teams, Google productivity suite (G Suite), Salesforce.com, Trello, ServiceNow, and hundreds of other enterprise workflow apps. The Cisco Webex® single- platform approach helps enable workflows and allows users to access all their tools from one unified app.