5 key questions for every IT manager

Chapter 4: Key questions

Optimize use of current cloud, on-premises, or hybrid resources without disrupting business operations or user experiences across meetings, teams, calling, and devices.

Are we able to have a global view of our deployment to ensure enterprise class security and performance?
The app experience
With Cisco, a single pane of glass provides customers with greater administrative control and enterprise- grade security and compliance. Now IT can centrally configure and modularize, manage, secure and
scale, and create meaningful experiences for global workforces.

How can we maximize our existing investment and avoid a rip-and-replace approach?
Edge and hybrid services
Cisco edge and hybrid services link with current solutions and provide flexible pathways to the cloud for enterprise and midmarket UC solutions to modernize the workspace in an affordable per-user and per- device subscription model.

Will we be able to measure user adoption and service performance to provide proactive solutions to achieve our strategy?
Analytics and diagnostics to manage by insight
Utilize data and information on how services are being used, instant views on key performance indicators to manage the enterprise, diagnostics to rapidly identify issues and take action, and the ability to manage by insight. This sensor data is leveraged to understand how spaces are being used or understand agent performance in the contact center.

How can we use artificial intelligence (AI) to work smarter and more effectively?
Cognitive collaboration
Cognitive intelligence integrates context and information across every interaction to create enriched collaboration experiences across all team interactions.

How can we simplify user tools to allow them to collaborate more efficiently?
One unified modern experience for end users and IT
Only the Webex platform integrates calls, messages, meetings, and contact center into one cognitively enabled communication stack. Now companies can utilize integrated video, voice, and data in just one supported product to connect and empower everyday workflows.

Transition to the cloud with ease.

IT management can preserve its existing Cisco and third-party PBX investments while taking advantage of Webex cloud applications and centralized management and analytics services.

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