The task for most large enterprises is to move from having a fragmented communications environment that delivers inconsistent user experiences and poor security to one efficient and consolidated system. This should provide a simple, consistent and high-quality experience across all devices and be relatively easy to support.
Once this base is in place, you’ll be ready to expand the solution and standardize users’ experiences. You’ll also be able to turn on more powerful cognitive collaboration capabilities including AI and machine learning, and to optimize your approach in line with how your communications systems and physical facilities are being used.
To start this journey, we recommend three key first steps:
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Talk to Cisco or one of the many expert partners in our global ecosystem about how to make your vision a reality.
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Formally assess your current workforce and customer experience platforms.
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Develop a business case and roadmap showing the operational savings and top-line growth that could be achieved through this transformation.
