The same removal of silos should apply with respect to collaboration within
your enterprise. After all, calls can escalate and an agent can need help from
other members of your organization to provide the best customer experience.
That means they need technology tools to streamline how they communicate
internally with other agents, experts, and colleagues in other departments
such as sales ops or the back office.
Beyond phones and headsets, these tools include chat, presence, mobility,
high-quality video, document sharing, desktop sharing, and directory services. Cisco
makes it possible for employees to use a single tool to interact between all these
channels and pass information on customers and their requests to colleagues seamlessly.
Another important point: It’s much easier to unite and manage
collaboration and contact center systems under a single vendor.
Yes, Cisco offers all of these components on one platform.
That means Cisco innovation helps you transform a costly and a complex platform of IT infrastructure and integrations into a much more consolidated system easily managed through a centralized administration portal and streamlined purchasing agreement.
