A practical approach to cloud transformation can happen sooner
than you think.
Cisco takes a “cloud first, not cloud only” approach to helping customers transition their contact centers to the cloud. We recognize how
time-consuming and costly a complete contact center infrastructure
upgrade is. So we offer a number of strategies that meet your specific technology refresh and migration needs, no matter where you are in the
cloud transformation process.
Think of it as a step-by-step approach.
This allows you to adopt new, innovative cloud services and technologies like advanced data analytics and AI, without disrupting your current on-premises Cisco contact center deployment. This formula maximizes and protects your current on-premises investments, while allowing you to innovate and improve competitive advantage.
This is a smart and practical way to take advantage of the future without disrupting the present. With this approach you can “cloud-enable” your contact center quickly and cost-effectively, while completing your overall transition to the cloud at whatever pace you’re comfortable with.