Taking user experience from good to amazing

The 'should do' steps for an integrated experience.

Taking user experience from good to amazing:
Your 'should do' steps

Completing the steps in this order will streamline the configuration process and reduce the need for hands-on management.

Level up your organization to take advantage of integrations that will make the whole Webex experience simpler and faster for everyone.

Enhance user management and create an integrated experience for scheduling and joining meetings for your whole team.

For more options on creating an experience your users love, check out more ways to customize your Webex environment.

In the foundational steps, you will have verified your domains in order to streamline the activation of converted accounts for any people who had signed up for free Webex. But this doesn’t stop others from signing up for free accounts. In this step, you will claim your domain(s) to ensure that everyone is securely managed with your organization.

Points to note

Completing this step is the only way to prevent your users from creating free Webex accounts when using their corporate email account/domain outside of your primary Control Hub site.
For Webex Hybrid Call Service and Webex-registered devices, you must verify domains that are contained in the on-premises directory URIs for end-user accounts on Cisco Unified Communications Manager (Unified CM).

Impact for you

Peace of mind that none of your people are using Webex outside of your purview.
Avoid messy user management issues.
Be ready to turn on more advanced features and integrations.

Impact for users

Remove the confusion about where their accounts are managed.

What to do

Follow the steps in this guide under “To claim domains”

Note: Before you claim your domains, you will first have verified them in the Laying The Foundations steps.

Single Sign-on (SSO) lets your people use just one set of login credentials for Webex Meetings, Webex, and other applications in your organization, enhancing overall security.

This step improves the user experience for organizations of any size.

Points to note

SSO is only available if you have purchased an identity provider (IdP) such as Microsoft Azure or Duo.
Invitation emails can be disabled for new users once SSO is enabled, giving you control to send your own welcome emails when new accounts are created.

Impact for you

Eliminate helpdesk queries about forgotten Webex passwords.
Better security compliance with centrally managed identity and access and Multi-Factor Authentication (MFA) via your IdP.
PII compliance.

Impact for users

Seamless login experience as they move between applications.
Less frustration at having to remember many usernames and passwords.
Less time logging in means greater productivity.

What to do

Review the following article for guidance with your specific IdP.
If your IdP is not listed, follow the high-level steps under the “SSO Setup” tab.

Tip: Onboard your users “silently” and manage their settings before they sign in using the combination of AD, auto-assign license, domain verification, and SSO, as documented here.

Cisco Directory Synchronization automatically synchronizes users between Microsoft Active Directory and Webex Control Hub. This is especially relevant for larger organizations to streamline user on-boarding and off-boarding by saving you time and reducing administrative effort.

Points to note

It can be configured for on-premises Active Directory, or Azure Active Directory (no on-premises infrastructure required).

Impact for you

Simplifies the Webex on-boarding experience and day-to-day user management.
Reduce admin overhead by automatically reflecting changes made in Active Directory.
Automatically add and remove users to reduce manual effort.

Impact for users

No delay for new joiners. They’ll be able to use Webex services soon after they’re added to Active Directory.

What to do

Review the requirements for the on-premises Cisco Directory Synchronization.
Or Azure Active Directory (no on-premises infrastructure required).

Cisco Webex Audio is a part of your Cisco Webex Meetings subscription. It allows a seamless join and in-meeting experience, whether connecting by computer (VoIP), video device, mobile, or desk phone.

As a cloud-based PSTN audio option, Cisco Webex Meetings Audio provides a broad coverage footprint with toll dial-in, toll-free dial-in, and call-me capabilities for local and global connections.

Points to note

Webex PSTN dial-in and call-me options are set site-wide but may be restricted at the user level.
Administrators can assign two default call-in numbers for all users and can also allow meeting hosts to change the call-in numbers to better suit the people joining their meetings.
We recommend enabling all users with all audio options in your plan to ensure attendees can join in the fastest, most convenient, and highest quality way.

Impact for you

You can limit which users have global and toll-free call-in in order to control toll charges (realize additional PSTN cost savings by deploying Webex Edge Audio).

Impact for users

VoIP provides the highest quality audio at the lowest cost and adapts to changing network conditions. Call-me is the easiest join experience for PSTN users. Dial-in PSTN options provide even more flexibility.
Recordings and audio transcripts can be made available post-meeting.

What to do

Review the following article: Configure Teleconferencing Options for a Webex Site in Cisco Webex Control Hub.
Cisco UCM customers can realize additional PSTN cost savings by deploying Webex Edge Audio.
Maintain a relationship with your existing Cisco-certified CCA-SP (Cloud Connected Audio – Service Provider) partner for audio services.

Cisco Webex Hybrid Calendar Service connects your Microsoft or Google calendar services to Cisco Webex Meetings and Webex, to make scheduling Webex meetings super easy. Users just need to add @webex or @meet to the location field of their calendar invites to automatically include Webex join details. This step is beneficial for organizations of all sizes!

Points to note

You can enable Hybrid Calendar. Service for one or more of Office 365 (cloud), Exchange (on-premises), or Google suite.
This service enables One Button To Push (OBTP) on the user’s personal devices.

Impact for you

Remove the need for maintaining calendar plugins as @webex / @meet trigger scheduling at the server level.
Fewer scheduling issues from users owing to the simplicity of typing @webex / @meet.

Impact for users

Much simpler scheduling and fewer steps.
Easy scheduling when on the move from mobile calendar apps.
Ease of choice between Webex Meetings Personal Room (@webex) and Webex meetings (@meet).

What to do

Start by reviewing the requirements for the Hybrid Calendar Service (On-premises).
If using Microsoft Azure, see here.
For general information about the Hybrid Calendar Service.

Cisco Webex Devices combine state of the art audio, video, touchscreens, UX, and AI to amplify the way your organization communicates and collaborates with Webex services.

Points to note

You can set up Webex Devices one at a time as either Place (for use by many users) or Personal (for use by one user).
Webex Devices include:
Cisco Webex Board
Cisco Webex Room Devices
Cisco Webex Desk Devices

Impact for you

Complete the journey from good to amazing.
Be responsible for supercharging the quality of conferencing and collaboration in your organization.
Ability to see online/offline devices and troubleshoot from Control Hub.

Impact for users

Even more Webex value with devices designed for better collaboration.
More immersive, engaging meetings as the quality lifts from good to amazing.
With Calendar Service enabled, One Button To Push makes joining meetings incredibly easy – just push the big green button!
Greater office mobility as it’s easy to transfer meetings from personal devices to Webex Devices.
Collaboration tools like screen sharing, annotation, and whiteboarding and access to AI options.

What to do

Add a Personal Webex Device.
Add a Place Webex Device. Best experience for devices that will be shared by many users i.e. in a conference room that can be reserved by employees.
Generate activation codes. Each new device requires an activation code from the Control Hub.
Search for Webex Devices. This will allow you to manage devices and run usage reports.
Lock settings. Using this option, only the administrator will be able to apply changes to Webex Device settings.
Enable One Button To Push. Make it easier for users to join meetings from Webex Devices.