Super User Admin

Adding Super User Admin (SUA) to an Order and Ordering for Campus Products

Adding Super User Admin (SUA) to an Order for Success Track for Campus Network per items tab

There are 2 options available to provide the Super User Admin Details

Option 1 – CCO ID

Valid Cisco CCO ID of the Customer

Option 2 – Business/Primary Email Address

Valid Email ID can be provided

If CCO ID / Email Address entered is not correct for the order, it will result in erroneous information being entered onto the order and not providing the proper information to the CX Cloud Onboarding Team

3. Super User Admin Credentials entered on one line within Order can be cascaded to all lines (having Success Product with Support) by clicking on the “Cascade” option

Ordering for Campus Products along with Success Track Support and ensuring SUA is added

Quote/Order initiation will remain same.

Add and configure CAMPUS product architecture and attach Support
*SUA details are required only on the Order and NOT on the Quote # or Deal ID

Success Track Products added on the Order – All products (Switching, Wireless or DNAC Appliance) with Success Track attribute
Support added on the products (HW & SW Support as applicable)
Super User Admin Details Link will now be available to enter the details

Errors to address if SUA is not updated upon order entry

Hard Stop Error if the Super User Admin details are not providedCXA001 Error Code will be displayed on ALL the lines having Support for the Success Track products.Error – This line contains Success Tracks and it requires “Super User Admin Contact (CCO ID)” for End Customer(s)Order cannot be submitted if the Super User Admin details are missing or not provided