Rules and Error Messages- CCW
Rule Name/Check
Error at Quote Review Page
(Header Level)
Single Level Check
(Rule 1)
Error Code
CX_ENFORECE_001
CS812
Error Message
This Quote does not meet the requirement(s) of buying Success Tracks Service Support. Please Click here to update the Quote in order to remove the specific errors.
This Quote does not meet the requirement of having the same level of Success Track support across the entire quote. Please update the Quote to have the same support level across the entire Quote.
Corrective Action
User to click the hyperlink and check the errors at line level:
User to check the Quote and ensure that all the
Support have the same level
If the Quote/Order has HW Support, User would need to add the SW Support
If the Quote/Order has SW Support, User would need to add the HW Support
User to contact Cisco Account Manager to facilitate in buying a DNAC Appliance
User to check the Quote and ensure that all the CX Support have the same level
Rule Name/Check
Compatible HW/SW Support for same level
(Rule 2 & 3)
Error Code
CS813
Error Message
This Quote does not meet the requirement of having both a Hardware Success Track Support and a corresponding Software Success Track Support. Please update the Quote to add the associated/corresponding Success Track support.
Corrective Action
If the Quote/Order has HW Support, User would need to add the SW Support
If the Quote/Order has SW Support, User would need to add the HW Support
DNAC Appliance Check
(Rule 4)
CS820
This Quote does not meet the prerequisite requirement of the Customer having a DNA Center Appliance to buy Success Tracks Support. Please contact the AM for further information.
User to contact Cisco Account Manager to facilitate in buying a DNAC Appliance
HW CX ST on DNAC Appliance
(Rule 5)
CS821
This Quote/Order does not meet the requirement of having both a Hardware Success Track Support and an corresponding Software Success Track Support on a CAMPUS product/architecture. Please update the Quote/Order to add both a Hardware Success Track Support and a corresponding Software
User would need to add the HW Support on Quote/Order (HW CX Support on DNAC will not be considered)
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