TAC Connect

Personal Assistant for Customers and Partners

CISCO Technical Assistance Center (TAC)

Everyday there is a significant percentage of incoming calls to Cisco TAC frontline asking about the status updates or news on existing TAC cases

TAC Connect Bot is a personal assistant that provides Cisco customers and partners with a self-service experience for common case inquiries and basic transactions. It even has the ability to connect you with case owners and duty managers.With your existing TAC Service Request (SR) ticket number, this new simple automated solution provides immediate :

Personal assistant for customers, partners & Cisco employees.

Meaningful and simple case details

Any relevant bug, RMA status etc

Assists with tasks such as connect to engineer, escalate, raise severity & requeue a case.

This tool is easily accessible via Webex Teams or any Web browsers, sample screenshot below :

Steps to get started

Click the “Chat with your TAC Personal Assistant right here”.

https://tacconnect.cisco.com

TAC Connect Bot: Overview