Case studies

Federal/national government

Army and Air Force Exchange
Service (AAFES)

Since 1895, the Army & Air Force Exchange Service (AAFES) has been serving as the retailer on U.S. Army and Air Force installations worldwide. The AAFES outfits troops with combat uniforms below cost. AAFES is the 61st largest retailer
in the U.S.

"An F2T2EA cycle that took 76 minutes during Operation Desert Storm in 1991 took 24 minutes during Operation Allied Force in 1999, and now takes 8 minutes during Operation Iraqi Freedom."

– U.S. Army communications personnel

Major competitors: McAfee, Websense

Dallas, Texas, United States
35,000 employees

Increase visibility into IT environment
Build on network visibility to address network segmentation initiative across campus/data center
Environment must be easy to operate (day-2 NetOps and SecOps)

Challenge

Cross-architectural EA (Security and Cisco ONE™ – Data Center and Enterprise Networks) and comprehensive services package

Solution

EA provided lower cost of ownership when compared to multiple vendors and a la carte pricing
Increased support throughout the EA rationalization process (NGFW, email, ISE, Cisco Umbrella®, Stealthwatch) helped solidify the business relationship and position Cisco as a trusted partner
Talos® threat intelligence into all Cisco security products and solutions

Impact

U.S. Department of Labor

The U.S. Department of Labor is a cabinet-level department
of the U.S. federal government responsible for occupational safety, wage and hour standards, unemployment insurance benefits, reemployment services, and some
economic statistics.

The U.S. Department of Labor initiated a strategic initiative to modernize and digitize its business processes and the necessary infrastructure to support agency objectives. The Digital Government Integrated Platform (DGIP) is the name of the program and foundation for Labor’s modernization efforts.

Washington, D.C, United States
17,000+ employees

Centralize the various IT departments and consolidate 9 separate network teams that were supporting 28 different subagencies into one shared and secure platform

Challenge

Cross-architectural EA (Security and Cisco ONE – Enterprise Networks) and comprehensive services package

Solution

Saved 50% of the proposed agency budget for individual IT initiatives by building
this new shared services platform
Reduced operational cost and complexity with Cisco DNA
Saved approximately $800,000 per year by using video rather than traveling

Impact

Major competitors: Microsoft, Avaya

U.S. Department of
Veterans Affairs

The VA is a 400,000-person agency with almost $1 billion of existing Cisco assets and continues to do over $200 million in business with Cisco each year. This is the largest award Cisco has received from the agency to date.

"TekSynap is proud to be an essential partner to the VA as the department works to leverage the potential of information technology to continuously improve telehealth services, health-related virtual modalities, data analytics, and anytime, anyplace, any device accessibility,"

- Kamran Jinnah, TekSynap’s chief executive officer.

Washington D.C., United States
377,800+ employees

End of life of majority of Cisco® software requiring upgrade and replacement
of affected equipment
Need to create a lifecycle management plan in advance of 2020

Challenge

5-year Collaboration Flex Plan - Services EA
Partner-led service deployment

Solution

Moving to next-generation software-defined network environment
Proactive Cisco software refresh and renewal opportunity

Impact

Major competitors: Juniper, HPE

Norwegian Labour and
Welfare Administration

The Norwegian Labour and Welfare Administration is the current Norwegian public welfare agency, which consists of the state Labour and Welfare Service as well as municipal welfare agencies. It was founded in July 2006.

"We believe that IP telephony is the future. Integrating telephony with other solutions opens up great opportunities. We’ll be using telephony for more than making calls."

- Thore Smevik, IT strategist, St Olav's Hospital (Norway)

Norway, Europe
14,000 employees

Undercut by partner to sell Pexip solutions to gain higher margins over Cisco® Acano
Lack of partner and internal agency advocacy within NAV

Challenge

3-year Collaboration Enterprise Agreement - MP18
Partner-led service deployment

Solution

Rebranded and better-packaged deal of Cisco collaboration suite
1000 new Cisco endpoints in meeting rooms

Impact

Major competitors: Pexip, local players