Smart Licensing

Compliance

Smart Licensing for regulated environments

With Smart Licensing, customers need to report back to the Cisco Smart Software Manager to ensure that their information is up to date, so they always have accurate reporting. There are two options for usage reporting in a regulated environment. Customers may choose one deployment option or a mix-and-match approach of options, based on what is most convenient for them.

Cisco® products send usage information to a locally installed appliance.
The information is periodically exchanged with Cisco to ensure that license usage is accurate.
This synchronization can occur automatically in connected environments or manually in disconnected environments.

On-premises

Copy and paste information between the product and Cisco.com to manually check licenses in and out.
Functionally equivalent to current node locking, but with Smart License tracking.

Offline (not preferred)

Smart Licensing for regulated environments

The Cisco® product is configured to use Smart Licensing at provisioning time. Direct cloud access is the default option.

Access through on-premises license management

Cisco products send usage information to a locally installed satellite. The information is periodically exchanged with
Cisco to keep the satellite in sync. This synchronization can occur automatically in connected environments or manually
in disconnected environments.

Full offline access – license reservation

Copy and paste information between the product and Cisco.com to manually check licenses in and out.
Functionally equivalent to current node locking, but
with Smart License tracking.

For more information on the satellite, go here.

FAQs

Question	Response
If a public sector customer needs to have physical paper evidence of all licenses, is it possible to access these documents from within the Smart Account?	We send out a Right to Use license document for all Smart Licensed products, either in physical form or downloadable and printable via eDelivery. It is part of the order, even though the licenses automatically provision to the customer’s Smart Account.
Cisco’s policy of mandating a Smart Account prior to an EA proposal is creating confusion in the field for government greenfield opportunities. We cannot trigger an email to a greenfield customer to activate a Smart Account at the RFP stage. How should this be handled?	We should message the customer during the EA discovery phase that the process will require a Smart Account and an email will be triggered. No action is needed until the opportunity gets booked. The customer should save the email to activate once the EA is booked.
Which products have Specific License Reservation (SLR) and Permanent License Reservation (PLR) licenses available?	Refer to “Smart Licensing Products” (internal page): https://smartlicensing.cisco.com/
Who can I reach out to if I need help with Smart Accounts and Smart Licensing?	Smart Account support: sa-adoption-support@external.cisco.com Classic or Smart License support: licensing@cisco.com