Source: Customers 2020: A Progress Report, Walker Information
Customer Experience is a perception that customers have of our brand across the lifecycle. It means realizing value for our customers at every stage of the lifecycle.
When customers love us, they buy more. It’s that simple! Our job is to put customers in the driver’s seat and accelerate the value they get at every interaction … and every turn around the bend.
Lifecycle Advantage can help.
Lifecycle Advantage is an award-wining digital engagement program that allows partners to scale, simplify and automate their customer experience engagement and address customer needs throughout the entire lifecycle.
Through a cloud-based application, Lifecycle Advantage delivers predictive and actionable customer insights and empowers partners to orchestrate timely, personalized, co-branded content automatically delivered at important milestones in the life of a customer.
These engagements digitally nurture customers throughout the entire lifecycle journey – promoting adoption, recommending additional solutions and simplifying subscription renewals.
