Creating an adoption dream team
Adoption projects are not just planned and set in motion, they require continual monitoring to keep them on track and focused on successful business outcomes. This means setting up a cross-functional project team that can tackle the Five Pillars of Success – it’s not all about IT.
Customers will have a faster time to realized value, renew contracts year-on-year, and expand their Cisco services.
In this pack, you'll find guidance on guiding your customers in creating cross-functional project teams that can tackle the Five Pillars of Success. Use this pack when speaking to your customers in person, or share with them to support their conversations internally.
What you'll hear them say “I don’t have the time/resources/energy to do that” “I don’t have time to write comms and do training, as well as IT” “We don’t have the backing from senior leadership”
What you’ll find in the pack 01. Example organizational charts 02. Typical team setups and their responsibilities 03. Example meeting agendas
What's in it for the customer Setting up a governance structure early on will help them have the right people around the table to make decisions and be accountable for the project, resulting in faster time to value and higher adoption.
Who is it for ✓ Customers at the beginning of their Webex journey. ✓ Tackling low adoption. ✓ Adding new products or services.
Download the Building your adoption dream team guide
Related content ↓ Download the Pillars of Success pack ↓ Download the Measurement and targets pack