The first step in your customer's Webex adoption journey is to have a very clear understanding of why they’re deploying in the first place. Being clear on business drivers will help your customer to keep the whole adoption effort focused on what really matters. It will help to sell the value to leaders, persuade employees to take part, identify compelling use cases, and measure how well they are doing.
Encouraging your customer to do this early on will lead to continued success and clarity for their project.
The pillars are also your diagnostic tool to determine how to create a get well plan for customers who are not getting the results they were expecting.
What you'll hear them say “We haven’t decided on the why yet”, “Someone just decided we were having Webex”
What you’ll find in the pack Business benefits overview and questions, Business drivers worksheet for the customer to complete, and guidance on articulating their intent.
What's in it for the customer Knowing early on “Why” they are deploying Webex will ultimately make it much easier to drive the project and adoption forward.
Who is it for ✓ Customers at the beginning of their Webex journey. ✓ Tackling low adoption. ✓ Adding new products or services.
↓ Download the Business Drivers worksheet
Related content ↓ Download the Measurement and targets pack ↓ Download the Building an adoption dream team pack ↓ Download the Pillars of Success pack