Let your teams know the date of the update - right in the Jabber app. Use our template to create a custom tab in Jabber that leads users to a landing page detailing what’s to come. You can download the .html for the landing page if you prefer hosting it locally.
Use the attached files to populate the tab. The files have also been localized!
You configure who gets the tab to suit your deployment schedule.
Consult the Jabber config guide for more details
When opening Teams for the first time, your users will be guided by native self-help mini tours to create a better first-time experience.
We recommend you create a Welcome to Teams Space and let your people know where they can get guidance.
Use our provided prompts or create your own.
1. Create a Space called "Welcome to Teams!" and in Settings select Moderate space and Turn on announcement mode
2. Use the Add people function to add your users to this space
3. Use the sample welcome messages to send a message
4. If you are adding users in phases, add them to this space when you are ready. They will see the welcome message you previously sent!
Level up:
Streamline how you create, manage, and communicate with Spaces! https://power-pack.io/
When to use?
Let employees know what Cisco Webex Teams is, its differences compared to Jabber and when it will be available for everyone to use. Include ‘What’s in it for me’ for end users.
How to use the email template
Simply copy and paste the email example shown on the page, customize it appropriately for your organization. If you want to, download the email banner image and insert it into the top to add that extra bit of shine. If it doesn’t fit with your brand feel free to create your own.
Your email should include:
1 What should the subject line be? Come up with a snappy title that will make your colleagues open your email.
2 What is changing in Cisco Jabber? Introduce Webex Teams and the reason why you have chosen it. As it’s a replacement of an older or existing service, be clear on how Webex Teams is an improvement to how they work today.
3 Why? Talk about the business goals and strategies you have, and why enabling employees with Webex Teams will help you achieve them.
4 How? Let users know what they can expect over the next few weeks and actions they need to take.
5 Who should send this? A recognized figure in the organization, ideally a senior member of staff or someone who is widely respected.
6 Who should sign off? If an executive is sending the email, you may want to have their assistant or executive communications team review first.
What should the reply address be? Most executives don’t have time to reply to questions and comments coming back from employees. Configure the email to have a different reply address, ideally, a mailer that a team can monitor and respond to.
Test before sending Send this email to yourself and a few colleagues to get feedback on how they think it will land with people. Check that all the hyperlinks work.
When to use? This email is used to announce to employees that Cisco Webex Teams is available for them now. Include detailed instructions on what is new and where to get support. Use links to online guidance rather than writing details in an email. That way, if something changes, you can quickly edit your content online, rather than send another email.
Best practices Your email should have the following sections: 1 Subject line Create a short impactful sentence that grabs attention.
2 Warm welcome A friendly opening statement, announcing Webex Teams availability. 3 How to get started? Provide steps on how to log in. Attach a quick start guide, link to self-service content, and include information for training sessions.
4 How to get support? Provide clear instructions on who to contact to get training and technical support when and if they need it. 5 Who should send this? A best practice is to set up a shared inbox or distribution list with a clear identity and use it for all emails to employees e.g. Jabber_Support_ Team@yourcompany.com.
Test before sending Send this email to yourself and a few colleagues to get feedback on what they think. Double check all hyperlinks work.
How to use the email template Simply copy and paste the email example shown on the page, customize it appropriately for your organization. If you want to, download the email banner image and insert it to add that extra bit of shine. Or if it doesn’t fit with your brand feel free to create your own.
Download all the email banner images
When to use? This email is used to remind employees who have not yet used Webex Teams, of its benefits and how other colleagues are already using it everyday. We recommend checking your company email policy first, and recommend sending reminders at one week, one month, three months and then six months.
Who do I send this to? It’s important you only send this email to people who have not used Webex Teams since you launched. You can find this information by running a report using the Cisco Webex Control Hub analytics, click here.
Your email should have these sections:
1 Subject line Create short, impactful sentence that captures the value of Webex Teams and grab attention. 2 What is new in Webex Teams compared to Jabber? A summary of the differences between Webex Teams and Jabber and the benefits.. No one likes to feel like they are missing out. A great way to drive interest is to let users know how many colleagues are already using the new Jabber experience.
3 How to get started? Share steps on how to log in, where to find the new options and links to self-service content, training sessions. 4 How to get support? Provide clear instructions on who to contact to get training and technical support e.g. Learning and Development team/site, IT contacts.
5 Who should send this? Set up a shared inbox or distribution list with a clear identity and use it for all operational emails to employees e.g. Jabber Support_Team@ yourcompany.com.
Test before sending Send this email to yourself and a few colleagues to get feedback on what they think. Check that all the hyperlinks work.
How to use the email template Simply copy and paste the email example shown on the page, customize it appropriately for your organization.
If you want to, download the email banner image and insert it to add that extra bit of shine. Or if it doesn’t fit with your brand feel free to create your own.
We’ve written 3 compelling use cases that show how Cisco Webex Teams can help you work more efficiently. Spread the word to your colleagues by printing, emailing, or posting them on your intranet.
Download the Quick Start Guides
Share our quick on-demand videos to get your people familiar with the new Teams app quickly and easily.
Encourage your teams to take a live online class.
Five minute VODs are also a great way for your people to get ramped up fast
