Partner perspective
Choosing an MXDR provider can be a daunting, complex, and highly consequential decision for your organization's security. When seeking a provider, you'll want one with a strong industry reputation, positive customer testimonials, a comprehensive range of services, and evergreen support. Ensure their solutions are flexible, scalable, and can seamlessly integrate with your existing security infrastructure.
When analyzing which MXDR providers are best for your organization, it is important to ensure they possess in-depth knowledge of the latest threats and advanced detection technologies. This should be accomplished by assessing their incident response procedures, threat hunting capabilities, and the experience levels of their security analysts. It is also essential that they offer round-the-clock monitoring and support that guarantees a rapid response to security incidents.
The terms you agree to with the vendor are crucial. Reviewing the provider's Service Level Agreements (SLAs) regarding performance and reliability is important, and it is also important to ensure there are no hidden fees, service paywalls, or scale triggers that result in heavy, unexpected costs. Consider the response and resolution times where provided. If this information is not available, that speaks volumes about the service you're evaluating.
Building and maintaining security systems in compliance with industry or regional regulatory requirements, as well as privacy statutes, is paramount. Ensure they have solid methods of data protection, appropriate encryption standards, and an incident response plan to protect your sensitive data and meet compliance requirements. This will help verify that the provider complies with applicable industry standards and relevant regulations.
Experienced security analysts led by experienced service leadership
Cutting edge detection and response capability powered by Cisco XDR
White-glove handling by SOC analysts throughout the security event lifecycle
Continuous threat monitoring and rapid incident response
Full integration of Critical Threat Intelligence (CTI) with security controls and Proactive Threat Hunting
Leverage current security investments with robust third-party product integration
Service co-management - keeps your team involved in SOC operations as you desire
Designated Technical Account Manager to drive customer satisfaction
Monthly technical consultation with the Port53 SOC Team
Quarterly business reviews with executive leadership
Invest in a security partnership, not just a security platform.
Port53 MDR powered by Cisco XDR combines the best of two worlds: Cisco’s industry leading XDR technology with a white gloved co-managed service approach delivered by Port53.
Client testimonial:
"Port53’s services are a game-changer for any organization looking to bolster its cybersecurity defenses. With their proactive approach and skilled analysts, Port53 delivers. Period. Their 24/7 real-time monitoring ensures threats are identified and neutralized before they can impact our organization. The SOC team leverages advanced threat intelligence to stay ahead of evolving cyber threats. Port53’s tailored approach means our solution is aligned with the specific needs of our business, ensuring maximum protection without unnecessary complexity.
What truly sets Port53 apart is their commitment to customer success. Their team provides clear, actionable insights, regular updates, and unparalleled support, making even complex cybersecurity processes easy to understand and implement. Knowing our cyber assets are safeguarded by experts who truly care about our success, out internal IT Team is able to focus more on maintaining daily operations and direct user support to our employees; this increases our productivity as a department and as a company.
Bottom line, Port53's SOC services offer peace of mind and a strong line of defense in today’s ever-changing cybersecurity landscape. Highly recommended for any organization prioritizing security and reliability, and wanting to increase IT Staff and End User productivity and quality of life in their respective roles!"
– IT Director at a manufacturing organization
