Integration is essential to collaboration success
Applications are another key part of cloud migration. Organizations are moving critical tools such as
Office 365, Epic, Salesforce, or ServiceNow off premises.
Integrating these cloud based tools with collaboration platforms should be a priority.
When users have to leave their work programs to collaborate, it adds friction and can even cause users to avoid reaching out. The best results come when tools are tied directly to business applications, so users can collaborate with a lower number of clicks, windows, and interfaces involved.