This provides you with a long-term view of your adoption and user engagement so you can check you’re getting the best possible value from the solution.
With Pro Pack, you get deeper drill-down analytics capabilities with access to granular details for analysis. This puts information ranging from quantity of meetings to quality of calls right at your fingertips, helping you identify and troubleshoot problems as they occur. Learn how to view the reports.
These reports give you key information on who is using Cisco Webex meetings, and whether they’re in a Personal Room meeting or a standard Webex meeting. Details include how many people joined, how much time they spent there, and the number of unique hosts – which is helpful from a licensing point of view.
You can also drill down to see what type of audio was used, how many times video was activated, and which OS or browser each participant used, as well as information on VoIP latency and packet loss.
Meetings analytics are available for the following areas:
Engagement: Shows details about participants
Quality: Shows average join time, VoIP and video quality, and more, to drill down even further in the participants' data to troubleshoot problems.
Audio: Shows audio usage and source and drill down to each individual participants. You can also access classic reports, as those provided on the legacy site.
Messaging analytics let you see how engaged your users are with Cisco Webex. Using the metrics, you can gather valuable insights that will help you continue to shape and refine your adoption.
You'll find key KPI's at the top of your dashboard to make it easier for you to see trends from the week prior. Daily active, Total messages and Active spaces all have a trending indicator to highlight performance week on week.
You'll be able to see your most recent day's data, compared with the same day from the previous week. When you amend the data selections in the following dashboards the data in the KPI's overview will not change.
Gives you an idea of how well the adoption is going. Most active users: Helps you determine which people could best encourage others to use the app and act as ambassadors.
Lets you see whether mobile adoption is level with, above or below desktop usage. This can be a good indicator that more specific training is needed if adoption of one of those platforms falls behind. You'll find a trending chart that shows the percentage of messages sent from a mobile vs a desktop.
Points out how well your organization is adopting Webex as a way to collaborate. You'll find a trend graph over time so even if you have mature adoption levels, you can still track how well you are performing.
Displays the number of files shared using the Webex app, helping you determine the level of feature adoption within your organization.
Tip: Click the 'i' in the corner of any of the reports to get a description of the metric shown.
Want to know exactly how your people are making calls, and for how long? Or to check the audio quality of those calls? No problem. You can view calling data from two perspectives...
And with Pro Pack, drill down and view complete listings to really delve into the detail.
Calls: Shows which Webex and devices (Webex Boards and Room devices) your people are using most for Webex Calling. Call minutes: Shows the total duration of all calls made. Call details: Gives a quick summary of the calls your people make.
Call audio quality: Measures packet loss, latency, and jitter to help you troubleshoot. Call above threshold: Shows which users have experienced the most problems with calls. Participant details: Lets you analyze call quality for each user of Webex.
These reports show usage metrics for your Cisco Webex Devices, giving you a better understanding of how your people use them and where most meetings take place.
Armed with this information, you can identify and promote your organization’s least-used rooms. Or find out why your devices aren’t giving you the expected return on investment.
Device drop-down menu: Lets you focus on a specific device. Total usage: Shows total device usage. Average usage per device: Displays usage per hour for a specific device. Device usage per activity: Shows how devices are used both currently and long-term.
Webex Assistant commands: Shows the total number of voice commands from your organization.
Activities overview: Gives a breakdown of what devices are used for – calls, local sharing, whiteboarding, etc. Device utilization: Tells you how often devices are used in any given week.
Details: Shows all details of every device, including Cisco Webex Share and other cloud-registered devices. This report can help you determine which devices are least used, and how to get a better return on investment from them in the future.
These reports help you monitor the capacity and availability of your on-premises Webex Video Mesh resources, as well as how they’re used. With this information, you can decide whether to add more Webex Video Mesh nodes to a cluster or create new clusters, for example. Data is collected within one minute of becoming available, and you have the option to ‘zoom in’ for more detail.
Learn how to deploy Cisco Webex Video Mesh.
You can view the Video Mesh reports from two perspectives:
Gives a general view of the Video Mesh deployment, including: • Total number of meetings • Resources used for meetings (on-premises, cloud or hybrid) • Client types (Webex desktop, mobile, devices, SIP, Jabber) • Client type distribution, i.e. usage trends per client type • Total meetings by resources, so you can view usage trends of meetings hosted in the cloud, on-premises and cascaded between both.
Provides a view of the average CPU utilization trend of all clusters in an organization, or a comparison between a selected cluster and the others.
