Analytics are a great way of measuring the success of your adoption. But if meetings or users are experiencing problems with the technology, the With diagnostics, you can find out when issues occurred, and if they were recurrent, helping you deliver over and above expectation and reinforce adoption. Thanks to the powerful Troubleshooting section in Cisco Webex Control Hub, you can look up past meetings or ones that are in progress. What’s more, you can drill down into details about participants, video quality, audio quality, and more.
As an admin, you can use the Troubleshooting information presented in Cisco Webex Control Hub to help you determine the root cause of meeting-related issues. You'll find a powerful Diagnostics section as well where you can drill down even further into specific past meetings or ones that are in progress.
At a glance, find out when a meeting started, when it finished, how many people joined, who hosted, if and when the host role was transferred to someone else, and what endpoints people used to join both the audio and video portions of the meeting. You can even find out whether the meeting ended normally or whether an error caused the meeting to end early. Need to troubleshoot further? You can join a meeting that is in progress with the Advanced Troubleshooting Access role.
Search By Meeting Host Email: Find out who hosted the meeting you want information about and then enter that person's email address, including the domain.
Search By Meeting Number: Meeting numbers are also known as the 9-digit access code. This number may not be unique across meetings. A person's Cisco Webex Personal Room access code doesn't change from meeting to meeting.
Search By Conference ID: Every meeting, whether it's a standard Webex meeting or Personal Room Meeting has a unique conference ID per meeting. You can locate this ID via Analytics.
Search By Name of Cloud-Registered Device:
Is the meeting connected to a Webex device? Narrow your search down by the device to take a better look.
Tip: For audio-only meetings, if all participants (including host) dial into the conference bridge, you may not be able to find the meeting.
Tip: For meetings scheduled in a Webex space, you can try searching for the meeting number if you're unable to find the meeting using the host email address. You can find the meeting number by going to the space, selecting the activity menu and choosing Meetings, then Space meeting information.
Learn how to troubleshoot meetings in the Control Hub.
