The right support, when you need it most.
Customers tell us that the quality of the technical support they receive is a critical factor in their choice of vendor.
Skimping on support is a mistake you only make once: when a misconfiguration or obscure bug takes down your network, you need to know the right people are in your corner.
Here are three ways we can help.
When something goes wrong, call the Technical Assistance Center — Cisco’s technical support division.
TAC’s thousands of engineers around the world have huge collective experience, not to mention cutting-edge tools and data at their disposal to diagnose and fix your problem, fast.
But TAC isn’t just there when things fall over — you can call for advice with configuration, software upgrades, or any other issue that concerns you.
Cisco’s TAC has won more awards for the quality of our support than literally any other company in the world. Is there anyone else you’d rather have at the end of the phone?
Learn more about our technical services here.
No engineer wants to pick up the phone to tech support when there’s a question they could answer themselves. We’re technologists ourselves, so we make available a huge wealth of resources that give you all the information you need. From diagnostic tools that analyse your log files, to bug databases and more. We also expose a lot of the data from our products and from TAC through APIs, so you can monitor your infrastructure and open cases through your preferred management tools.
Dig in to some of our tools here.
As your IT infrastructure evolves, it can be hard to keep track of your estate — what hardware and software you’ve got, when contracts expire, what’s nearing end of life, what’s affected by a field notice or bug, and what’s got the right support coverage. If you’re not on top of all this, that’s when problems can strike unexpectedly. We put all this information at your fingertips through intuitive online portals, giving you an at-a-glance view of your Cisco investments. Need some help getting on top of things? Talk to your Cisco partner about an install base assessment.
Read this blog to learn about the risks lurking in your infrastructure.
