Exceptional experiences: Improving personalized health

Chapter 3

Chapter 3:

Exceptional experiences:
Improving personalized
health

Think about the last time you, a loved one, or a friend needed medical care. It can be an overwhelming, confusing, and often daunting experience.

There isn’t a lot of transparency around what is happening, where you need to go, what you need to do—all of which compounds the stress of dealing with a routine visit or an ailment.

In healthcare, everyone has different priorities.

1. Making the appointment

The first step in a patient’s care experience is making the appointment. Being able to chat with a chatbot for frequently asked questions, be escalated to a video call if needed, seamlessly schedule appointments across a healthcare organization, access language interpretation services, and receive follow-up information makes a difference. Today’s patients expect omnichannel, self-service and on-demand access to their care teams to easily communicate, schedule appointments and manage their treatment plan.

Learn more about Cisco’s platform for digital front door

2. Staying connected before, during and after the appointment

Waiting for an appointment, doctor, test, results, or diagnosis—the time adds up. When a patient is dealing with the uncertainty of an illness, it is important for them to be able to browse the Internet easily and reliably and to stay connected with friends and family. It can help speed up the intake process, help patients be more comfortable, entertained, and less anxious, leading to patients who are in a better mood and easier to work with.

Learn more about Cisco’s secure, intelligent network for healthcare

3. Supporting data-driven care delivery

Global adoption and expansion of Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems are driving the need for data connectivity at every point of care. Especially with the shift to hybrid work, clinicians need to access on-premises patient data and medical systems anywhere, anytime, and from any device. And care team members need the ability to securely communicate, regardless of location. Equipping care teams with the right technology and tools not only improves clinician workflow and reduces burnout, but also results in better and more-informed patient care.

Learn more about Cisco’s solutions for data-driven clinical workflows

4. Following up with doctors from home

Patients now demand the ability to receive care, regardless of their physical location, and telehealth has become widely adopted and accepted. Telehealth can save patients travel time and expense, while reducing physical contact and meeting sustainability goals. For clinicians, telehealth enables them to extend their reach beyond the hospital, see more patients and blend in-person and virtual appointments for schedule density.

Experience the difference telehealth can make in the lives of patients and clinicians