IT leaders can look beyond the rear-view mirror of monthly reports, as their teams move on from manual operational tasks like patching and configuration. Instead, they can harness the power of Artificial Intelligence (AI) to make decisions based on insight that’s realtime, even predictive. They can use automation to continuously optimise IT infrastructure: effortlessly provisioning and scaling services, assuring compliance, blocking security threats, and monitoring performance. The end result? Operations is no longer a battle to maintain uptime in the face of growing infrastructure complexity. It becomes an opportunity to anticipate what the business and its customers need, to innovate and deliver faster. In other words, to create value at the speed of change. It’s an exciting vision—particularly for Chief Information Officers (CIOs) who might feel that operations has traditionally distracted from efforts to innovate and partner with the business. But how do you make that vision real?