The Challenge
Triton Hearing is part of the Sonova Group, the world’s leading hearing healthcare company. It has a network of 60 clinics across New Zealand and provides a range of vital hearing services, including screening and hearing tests, fistula assessments, hearing aid fittings, hearing aid rehabilitation and more. Despite its size, Triton Hearing faced a number of challenges inherent in the industry; a lack of audiologists to meet the required client demand in regional areas.
“There’s lots of smaller towns across New Zealand that don’t have the same access to healthcare specialists as the cities,” explained Craig Lett, Clinical Development Manager at Triton Hearing, “and getting clinicians to these towns was one of our biggest challenges.
We needed a way to deliver a better level of care to these communities, without sending our already limited number of audiologists on the road.”
After a significant amount of research, Lett and his team designed a brand new model of care using telehealth—where healthcare services are delivered remotely using technologies, such as video conferencing and real-time apps. “Other places like Australia and the United States use telehealth to deliver audiology services,” Lett said, “but we’re the first in the world to develop an end-to-end solution for our clients.”
