Creating a
student-centric world

It's all about experience

A classroom is no longer just a room, building, or campus. It is in the ether all around us, wherever learning is desired. And it's driven by the experiences, both virtual and physical, good and bad, encountered by the student as they wander through their individual and collective journey known as Higher Education.

But this is also creating something new: heightened student expectations. And this is pushing the need for more student-centric outcomes. Fortunately, the advent of artificial intelligence (A.I.) and more sustainable technologies are coalescing to form the next great opportunity in learning: The Experience Driven Institution.

By adopting this approach, your institution can create a student-centric environment that:

Focuses on the experience of every user
Maps physical and digital workflows across multi domains
Embeds A.I. for automation and analytics
Provides deep visibility and observability at all levels
Improves operations and automate RCA
Reduces outages, impacts, and Helpdesk involvement
And delivers high quality education experiences.

Engaging and interactive actions are all part of the mix. But you also need technologies that are simple to use, work together seamlessly, and are backed by world-class support. That's where Cisco comes in.

What is an Experience Driven Institution?

The concept of “experience driven” has been around for centuries, as seen in the great cathedrals of Europe where visitors were submersed in towering environments of stone with stained glass narratives and vibrant sound.

In the 20th Century, Walt Disney focused on user-centric thinking when creating Disneyland, immersing visitors in a mix of sensory and physical details to guide them through their journey. And Steve Jobs is legendary for purposely sculpting technology to shape user experience.

Becoming an Experience Driven Institution is a strategic opportunity for Higher Education to boost student engagement and learning while also increasing student retention.

In education, an Experience Driven Institution is one providing holistic and interactive engagement that is student-centric across multiple domains (both virtual and physical) and that responds to the user’s unique requirements (wants, needs, and even unknown opportunities). All in a secure and constantly evolving experience.

With the rapid evolution and adoption of mobile technologies, artificial intelligence (AI), and machine learning (ML), it is also evolving to be more attuned to the individual's immediate needs - and predictive of their future wants.

Why an Experience Driven Institution adds value

Continuously meets your students' expectations, anywhere anytime

You can continuously match expectations of and deliver high quality experiences to all stakeholders (students, faculty, staff, partners, and other users). Plus, you maintain that delivery end-to-end - on the campus and beyond - regardless of time, place, device, and purpose.

Embeds ultra intelligent environments to maximize your resources

An experience driven approach delivers a secure, intelligent, automated environment across your university using newer programmable equipment with increased A.I., analytics, and performance. This helps you overcome budget reductions and resource limitations.

Promotes sustainable operations to reduce your costs and risks

An experience driven IT model benefits your institution at all levels, not only via a high-quality experience for all users, but it also lowers the operating cost of running a modern university while delivering benefits from sustainability and reducing risk at all levels.

Strengthens your brand reputation via student-centric outcomes

An experience driven environment offers the best IT experience 24/7 to help increase the success of your students. By delivering a better user experience it also helps encourage retention and enrollment. This solidifies your positive brand reputation as you face the coming enrollment cliff.

The big question: How do you create experience?

New technologies have always changed how we experience the world around us. By uniting and amplifying their best attributes through well thought out design, we can create experiences that continuously meet the needs and expectations of today's tech-savvy students.

But where to begin? Simple. For institutions of Higher Education, transforming into an Experience Driven Institution requires taking actions that focus on the four pillars of experience to:

Transform
Hybridize
Reimagine
Secure.

Let's take a closer look at what that involves . . .