Employee engagement is key

Although a hybrid workplace can set the stage for compelling business outcomes, like any transformative technology, remote work can also introduce new challenges. In some surveys, remote employees said they had less interaction with co-workers, social isolation, and difficulty separating work and personal time.

of remote employees reported that nobody at their company had asked them how they were doing.²

² Harvard Business Review

Frontline workers are a big part of today’s increasingly dispersed workforce. They are often the “face of the company” to customers, and they have very specific challenges.

There are 2.7 billion frontline workers in the world, accounting to 80% of all working people globally. ³

In many cases, these frontline workers don’t have access to the same office tools and resources as desk workers and are traditionally excluded from an organization’s communications. They may be extremely mobile—or not mobile at all—and lack email addresses, work laptops, and other ways to stay connected to their company.

Only 14% of frontline workers feel connected to their business headquarters, while only 3% feel connected to executives.⁴

³ http://desklessworkforce2018.com

4 https://blog.smarp.com/who-are-frontline-workers-and-how-to-enable-their-success

The stakes are high, because making employees feel like they are actively engaged is key to their satisfaction—and your bottom line.

Companies with high employee engagement are 21% more profitable.⁶

Companies that work to actively engage employees have customer loyalty rates 233% higher than those that don’t.⁷

Low employee engagement leads to churn that can impact productivity and your bottom line.

Every time an employee leaves, it costs approximately $5000 on average to hire and onboard a new hire.⁸

⁶ https://blog.smarp.com/what-is-the-true-cost-of-poor-employee-communication

7 https://www.verint.com/Assets/resources/resource-types/white-papers/aberdeen-employee-engagement-paving-the-way-to-happy-customers.pdf

⁸ https://www.shrm.org/about-shrm/press-room/press-releases/pages/human-capital-benchmarking-report.aspx