Webex Assistant Overview

What is cognitive collaboration?

Cognitive collaboration leverages artificial intelligence (AI) and machine learning (ML) to augment in-person and distributed collaboration experiences. It describes a fundamental shift in how people work together and leverage technology to foster human relationships, build better customer experiences, and ultimately achieve team goals faster.

This approach:

Removes friction points
Creates greater relevance to achieve higher efficiency
Enhances productivity
Inspires innovation
Creates more engaging customer experiences

Click here for more information.

Introducing voice assistants to your users

The future of work

Introducing AI may seem like a big change for some employees. Creating the right culture around technology is critical for user adoption. Voice assistants empower creative, productive, and satisfying work experiences- something leadership and users can rally behind.

Focus on the benefits for your employees and how they improve their current workflows. Technology can reduce the amount of mundane and time-consuming tasks employees do and free up their time for more important things.

For example, users don't need to assign someone to take notes during their meetings.

Many of your employees may be familiar with voice assistants at home or on their mobile devices, such as Apple Siri, Google Assistant, or Amazon Alexa. Help them realize the value in their daily work life.

Your users can enjoy:

30%

increase in productivity

6+hours

saved each week

77%

more accurate meeting follow-up

Source: Voicea customer survey, interviews

Voice Intelligence in Webex

Webex Assistant is a set of voice-activated virtual assistants driven by AI.

It enhances productivity, saves time, enables more focused and engaged meetings, as well as simplifying the whole meeting experience.

Webex Assistant is the category of capabilities Cisco is delivering which groups “Webex Assistant for Webex Meetings” and “Webex Assistant for Webex Rooms”.

Webex Assistant for
Webex Meetings

Cisco Webex Assistant for Meetings is the first virtual in-meeting assistant for the workplace, offering voice commands, transcriptions, closed captioning, note-taking and post-meeting features. Not only will these capabilities bring more focus and productivity to your meetings, but they will also enable a more accessible workplace and education environments for hearing-impaired participants.

Here are some other things you can do.

In-meeting

Voice commands
Real-time and closed captioning
Highlights and notes
Speaker labeling

Post-meeting

Recording transcripts
Post-meeting experience
Cross-meeting keyword search

Say the wake word
"Ok Webex"
to get started.

"...note that we updated the proposal"

"...create a task to update our project plan"

Extra subscription is required.

Webex Assistant for
Webex Rooms

Cisco Webex Assistant for Webex rooms empowers people to naturally engage with a meeting space by using their voice to accomplish a range of tasks. It can start a scheduled meeting, join a Webex Personal Room, or call anyone in the company directory just by saying their name.

Say the wake word
"Ok Webex" to get started.

"...Call John Smith"

"...Join Rebecca’s personal room"

"...Record the meeting"

Only available for compatible cloud-connected devices enabled from the Control Hub.

Here are some other things you can do.

Meetings

Join scheduled meetings
Check when the room is available
Record meetings
Speaker tracker

Calling

Call by name
Call by name and title
Call by number
Answer or reject an incoming call

Personal Room

Join your personal room
Join another person's personal room

Device Control

Volume
Self-view
Do not disturb
Wired screen sharing