Technical readiness

Ensure a great user experience, every time.

Technical Readiness Pillar of Success

What is Technical Readiness?

This pillar addresses the due diligence required to ensure that your services are deployed to reduce risks and meet the specific requirements of your organization.

But there’s more to Technical Readiness than getting the configuration right. It’s also about thoroughly testing the experience from the point of view of users and removing bumps in the road.

Testing and user experience

Getting this right first time will make all the difference to your adoption project. Having great technology is only one side of the adoption equation – the other is user experience, which depends on careful integration and testing within your unique environment.

Download the pillars of success guide

Get Started with Control Hub

We have a fantastic eBook, Cisco Webex Control Hub Essentials, which guides you on a clear path to configure Control Hub when using Devices with our Webex services:

Laying the foundations
Taking the user experience from good to amazing
Going above and beyond

Give your organization the best Webex experience possible.

Room set up and device management

Set up the meeting room for the best experience

Set up your rooms correctly for the best meeting experience.

Webex Desk Pro: If you do not have enough space on the desk, consider mounting the device on the wall if the table is against the wall.

See the following resources for setting up the perfect environment.

Project Workplace

Installation guides

Device management made easy

Cisco Webex Control Hub is a web-based, intuitive management portal that lets you provision, administer, and manage all Cisco video devices and collaboration services.

Webex Control Hub also provides the ability to manage Webex Hybrid Services, such as Hybrid Call Service, Hybrid Calendar Service, Hybrid Directory Service, and Hybrid Media Service.

Learn more about Control Hub

Tip: When thinking about the roll-out for your Webex Devices, consider where the day-to-day conversations are happening and who would benefit the most. It's all about controlled scaling.

In-room guide for successful meetings

We’ve created a handy quick start guide on the following page to help your colleagues get started.
Simply print and place in the room where it can be easily seen.

You may choose to:

Cisco Webex Desk Pro quick start guide

Download your user guides

Cloud guide
Download here
On-premises guide
Download here

Go from good to amazing

Hybrid calendar

Sets up One Button to Push (OBTP) so that when a scheduled meeting includes video devices, a green Join button appears on the devices right before the meeting begins, just as it does in the Cisco Webex app.

Webex Assistant

It allows you to control your Cisco Webex Board or Webex Desk Pro device with voice commands. This way you can join meetings, call your colleagues, and control the device simply by talking. Click here for more information on the Webex Assistant.

Meeting transfer

Enables you to move the meeting from a mobile device to the Webex Board or Webex Desk Pro when using Webex Teams. Click here for more information on how to transfer your meeting.

Analytics

It helps determine which devices are more popular with your users through detailed reports. This is useful to make sure that your devices are set up in the correct spaces and areas of your building. Click here for more information on analytics in Control Hub.