Technical readiness

Ensure a great user experience, every time.

Technical Readiness Pillar of Success

What is Technical Readiness?

This pillar addresses the due diligence required to ensure that your services are deployed to reduce risks and meet the specific requirements of your organization.

But there’s more to Technical Readiness than getting the configuration right. It’s also about thoroughly testing the experience from the point of view of users and removing bumps in the road.

Get Started with Control Hub

We have a fantastic eBook, Cisco Webex Control Hub Essentials, which guides you on a clear path to configure Control Hub:

Laying the foundations
Taking the user experience from good to amazing
Going above and beyond

Give your organization the best Webex experience possible.

Testing and user experience

Getting this right first time will make all the difference to your adoption project. Having great technology is only one side of the adoption equation – the other is user experience, which depends on careful integration and testing within your unique environment.
Get the pillars of success guide

Tip: When thinking about the roll-out for your Webex Devices, consider where the day to day conversations are happening and who would benefit the most. It's all about controlled scaling.

Room set up and device management

Set up your meeting rooms correctly for the best experience

Webex Desk Pro

If you do not have enough space on the desk, consider mounting the device on the wall.

Panorama

Speak to your dedicated team for advice and set up. See the following resources for setting up the perfect environment.

Webex Board

Enable good co-creative sessions by having space between the meeting room table and the Board.

Project Workplace
Installation guides

Device management made easy

Cisco Webex Control Hub is a web-based, intuitive management portal that lets you provision, administer, and manage all Cisco video devices and collaboration services.

Webex Control Hub also provides the ability to manage Webex Hybrid Services, such as Hybrid Call Service, Hybrid Calendar Service, Hybrid Directory Service, and Hybrid Media Service.

Learn more about Control Hub

See how easy it is to transport and mount your Webex Board 70

In-room guide for successful meetings

We’ve created a handy quick start guide on the following page to help your colleagues get started.
Simply print and place in the room where it can be easily seen.

You may choose to:

Quick start guides for executives

Webex Desk Pro:
Quick start guides

On-premises guide here
Cloud guide here

Webex Panorama:
Quick start guide

Will be available to download soon

Webex Board:
Quick start guide

Cloud guide here

Go from good to amazing

Hybrid calendar

Sets up One Button to Push (OBTP) so that when a scheduled meeting includes video devices, a green Join button appears on the devices right before the meeting begins, just as it does in the Cisco Webex Teams app.

Webex Assistant

It allows you to control your Cisco Webex Board, Panorama or Webex Desk Pro device with voice commands. This way you can join meetings, call your colleagues, and control the device simply by talking. Get more information on the Webex Assistant.

Meeting transfer

Enables you to move the meeting from a mobile device to the Webex Board or Webex Desk Pro when using Webex Teams. Click here for more information on how to transfer your meeting.

Analytics

It helps determine which devices are more popular with your users through detailed reports. This is useful to make sure that your devices are set up in the correct spaces and areas of your building. Click here for more information on analytics in Control Hub.

Digital signage

You can use the Cisco Webex Devices for your digital signage.

Digital signage allows you to display on-demand content, general business information or announcements when the device isn’t being actively used.

Learn how to enable digital signage.

Download example

Customize your executives Webex devices

Are there apps your executives often use?

If so, then create them an easy to find button.

In the Cisco Webex Control Hub, you can customize the Webex devices to add additional icons to the Webex devices UI to offer additional services on the device using just a one-click button.

Some examples:

A quick-dial button to easily contact the helpdesk.
An internet page launcher or frequently used apps.
A room lights controller.