The Webex adoption framework

The Pillars of Success: Driving Webex adoption

Make Adopting Webex in your organization easy, with Cisco’s Industry-leading approach:
The 5 Pillars of Success.

The Pillars of Success are designed to guide you through your adoption journey, so you can help your colleagues get the most from Webex. The chapters of this adoption toolkit guide you through the following:

Leadership

Support from the senior leadership team is key to adoption. Engage with the right people to make a plan for getting the organization started with Webex, the way they need.

Technical Readiness

First impressions are everything when it comes to new technology, so ensure you have all the technical resources and information required to make everything work the first time.

Use Cases

Define the best ways Webex will work in your organization and clearly show how colleagues will benefit. Sharing the right ‘dream future’ story is the best way to get everyone on board.

Communications

Spread the word! Make a plan to get the news out, about how Webex will work for everyone in your organization. Promote the value.

Champions

Your early users can really help grow adoption and engagement, so empower them to go out across your organization, to deliver support and best practices to others like them.

There’s so much more for you to learn, to find out more see the full Adoption Master eBook.

You are here: Technical Readiness

The adoption framework includes five Pillars of Success and this eBook is mostly about the Technical Readiness pillar.

What is Technical Readiness?

This pillar addresses the due diligence required to ensure that your services are deployed to reduce risks and meet the specific requirements of your organization.

But there’s more to Technical Readiness than getting the configuration right. It’s also about thoroughly testing the experience from the point of view of users and removing bumps in the road.

This eBook guides you on a clear path to configure Control Hub:
• Laying the foundations
• Taking the user experience from good to amazing.
• Going above and beyond.

What's your role?

I'm a dedicated IT administrator at my company
I'm a partner administrator for my customer
IT isn't my main responsibility, but I support Webex at my company
Other

Use our Technical Readiness checklist, to keep you on track.

Your map to long-term success

We've mapped out Cisco Webex Control Hub best practices to align with your business requirements and needs.

Each step builds on the last and should be completed in sequence. Completing the steps in this order will streamline the configuration process and reduce the need for hands-on management.

See how you can make Webex even better for your users with Control Hub

Laying the foundations: Your 'must-do'

We recommend that all businesses - regardless of size or maturity - complete these steps for long-term success. If you’ve been around the block before, now’s the time to review your site configuration to make sure you’ve completed these steps.

Taking user experience from good to amazing: Your 'should do'

Level up your organization to take advantage of integrations that will make the whole Webex experience simpler and faster for everyone.

Going above and beyond: Your 'could do'

Custom enhancements for specific business objectives and requirements.