Going above and beyond

The 'could do' steps based on your business objectives.

Going above and beyond:

This section covers additional enhancements that can be leveraged to drive your specific business objectives and compliance requirements.

Pick one or all enhancements to customize your Control Hub configuration.

Learn more about:

Security and compliance
Workflow-specific integrations
Incorporating on-prem investments
Introducing Cognitive Collaboration and artificial intelligence

Calling Services for Cisco Webex and Cisco Cloud registered devices (IP phones, video systems, and Webex Boards) may leverage a customer’s existing Cisco Unified Communications Manager (UCM), HCS calling service or Webex Cloud enterprise-grade calling, in order to enable meetings, messaging and calling from a single integrated client for desktop and mobile.

I want to

Maximize the value of my Cisco UCM on-premises calling investment.
Minimize my CapEx and control my OpEx.
Use my existing PSTN service while leveraging cloud services.
Replace my on-prem PBX and offload my PSTN service to the cloud.
Provide my cloud-registered Cisco Webex video devices with a Cisco UCM directory number or extension for calling to/from other Cisco UCM registered devices and external PSTN numbers.

Impact for you

Bring the goal of Unified Communications (UC) one giant leap closer.
Keep using your existing call control, and get all the additional benefits of Cisco Webex services.

Impact for users

Make and receive the same calls from either desk phones or Webex.
True flexibility in how to receive business calls: from office desk, home, or mobile. No need to miss calls when away from the desk!
Blend Cisco Webex features and benefits with traditional calling.

What to do

Learn about Cisco Webex Calling.
Read the Webex Calling datasheet.
Learn about integration with Cisco UCM for Calling in Webex.
Learn about integration with Cisco UCM for Calling with cloud-registered Cisco Video Devices.

Boost video quality and reduce internet bandwidth by using local media nodes that overflow to the cloud.

I want to

Reduce meeting bandwidth on my network.
Reduce packet loss and jitter.
Improve video quality.
Reduce internet costs.
Fully utilize my on-premises media hardware.
Still have the reliability and scalability of the cloud.
Allow my users to join from wherever they are – no need to configure users as mobile or on-prem.

Impact for you

Increase available bandwidth.
Demonstrate to the business that you’re maximizing quality and reducing costs at the same time.
Enhanced security.

Impact for users

Even better video quality that doesn’t depend on internet conditions.
The ability to join from anywhere.

What to do

Webex Edge Audio will intelligently route Webex Meetings call-in and call-back audio via VoIP, avoiding the public telephone network (PSTN).

I want to

Dramatically reduce the cost of call-in and call-back for Webex Meetings.
Improve the audio quality for meetings joined by phone.

Impact for you

Intelligently route Webex Meetings call-in and call-back audio via VoIP over the internet or directly to the Webex cloud with Webex Edge Connect direct peering, avoiding additional costs and complexity of the PSTN.
Leverage your existing Cisco Unified Communications Manager (CM) environment to manage calls.

Impact for users

No change in user behavior required.
Better audio quality.
Continue to use dial-in and call-back without knowing it avoids the public telephone network (PSTN).

What to do

Webex Edge Connect enables all of your Webex media to traverse a direct peering link to the Webex cloud providing dedicated bandwidth and end-to-end QoS for all meeting VoIP, video, and content sharing traffic.

I want to

Scale video adoption with direct peering to the Webex cloud for on-premises quality and performance.
Improve the security of online meetings.

Impact for users

Greater stability and quality in meetings.
More productive and satisfying collaboration owing to fewer connectivity issues.

Impact for you

All Webex media traffic traverses the direct peering link from your premises to the Webex cloud providing dedicated bandwidth and end-to-end QoS for all VoIP, video and content sharing traffic.
Without exposure to the public internet, you have better protection from security threats and attacks.

What to do

All Cisco Webex customers get end-to-end encryption with dynamic keys stored separately in the cloud Key Management Service (KMS). Cisco Webex Hybrid Data Security moves the KMS and other security-related functions to your data center, so nobody but you holds the keys to your encrypted content.

My goals are

Move some aspects of cloud security in house.
Further improve our security posture around Cisco services.

Impact for you

Even more confidence around your organization’s security posture.
Increased ability to meet internal compliance and Information Security requirements.

Impact for users

Users will not notice a difference in service, but you can communicate additional assurances around security.
Especially useful for highly regulated projects where users may have data security concerns around using Webex to collaborate.

What to do

Read the deployment guide

Cisco Webex Hybrid Context Service stores your customer interaction data in the cloud enabling flexibility in how you store and use data. Contextual “breadcrumbs” allow customer service agents to better understand the customer journey and provide a better service.

My goals are

Provide history and contextual information for all customer interactions to customer service agents.
Convert traditional, isolated multichannel interactions from separate channels, into seamless omnichannel journeys.

Note: Available only to customers using Webex as part of their customer service function.

Impact for you

Personal achievement of helping your business better understand and respond to the needs of customers.
Out-of-the-box integration with the Cisco Contact Center portfolio adds value to existing investments.

Impact for users

Customer service agents are enabled to provide a better service through better understanding and access to contextual information.

What to do

Cisco Webex Hybrid Message Service connects your Cisco Unified Communications Manager IM and Presence service to enable interoperability with Cisco Webex.

I want to

Provide interoperability between on-premises Jabber deployment and Cisco Webex users.

Impact for you

A bridge between legacy on-premises investments and cloud services.
Make small, manageable steps towards the cloud.

Impact for users

A more unified experience across applications.

What to do

Read the deployment guide.

Webex Assistant is an AI-powered voice assistant that enables people to verbally engage with meeting spaces. Voice can be used to accomplish a range of tasks such as starting scheduled meetings, joining a Webex Personal Room, or calling anyone in the company directory.

I want to

Improve our AI posture.
Offer voice command options to users.

Note: Webex Assistant is for Webex Meetings customers with cloud registered endpoints. We recommend Webex Edge Connect to help scale the adoption of the required cloud video endpoints.

Impact for you

Further enhance the usefulness of Webex investments.
One more step on the road to AI enablement.

Impact for users

A more natural, voice-based interface with Webex services.
Easy to remember activation phrases: “OK Webex” or “Hey Webex”.

What to do

Access the Webex Assistant toolkit.
Enable Webex Assistant in Control Hub.

People Insights helps Webex users get up to speed with the people in their meetings. It shows rich profiles of attendees, their professional backgrounds, real-time news, and much more.

I want to

Surface more AI capabilities to users.

Note: Only applies to US-hosted Webex Meetings customers.

Impact for you

Further enhance the usefulness of Webex investments.
One more step on the road to AI enablement.

Impact for users

Gain useful insights on everyone present in meetings.
Less time prepping before meetings.

What to do

The Cisco Webex Education Connector brings the best of Cisco Webex and Webex Meetings to your students, teachers, and administrators inside your LMS.

I want to

Provide a more integrated collaboration experience for students and teachers.

Points to note

Works with LMS platforms such as Canvas by Instructure, Blackboard Learn, Moodle, Brightspace by D2L, Sakai, and more.
PII compliance requires SSO for access and authorization, but not directory synchronization.