LOOK BOOK: CX Customer Stories Dive into an incredible source of inspiration from our customers. Cisco CX Customer Stories Real experiences. Real impact. Meet our Customer Superheroes Dive into an incredible source of inspiration from our customers. As they transform, innovate, and pioneer, we celebrate them for the impact they make on their companies and the world. Please enjoy! We want to celebrate your story, too. Email cxcustomerstories@cisco.com to learn about opportunities to share your story. Index of stories by Industry Cisco Customer Experience Stories IndexEducationWrexham Borough CouncilCyprus University of TechnologySETU Waterford EnergyRepsol: Part 1 Repsol: Part 2 EnelNorlysEventsIFEMA (Cop 25 Conference) Financial ServicesWashington Trust Bank Westpac Banking Corporation Société Générale GeneraliHealthcareOlympic Medical CenterBrooklyn Hospital Center Media & EntertainmentThe 9Network Public SectorEqualitChoctaw NationService providerLarsen & Toubro Infotech (LTI)Saudi Telecom (stc) Technical ServicesBluebeamTelecommunicationsTelstraVodafoneOTE GroupTransportationAéroports de Montréal ManufacturingDENSO Corporation Norlys Denmark’s largest telco and energy co-op delivers connectivity throughout country Location: Denmark Industry: Service ProviderCX service: Business Critical Services Story HighlightsExpanded network while ensuring reliability and quality Performed security upgrades with minimal service interruption Achieved less than a minute of downtime per customer per year View more stories on Cisco.com DENSO Corporation Global automotive components manufacturer dramatically reduces time and costs for software upgrades and reduces security incidents with CX Cloud Location: Kariya, Aichi, Japan Industry: ManufacturingCX service: Cisco CX Cloud, Cisco Success Tracks Story HighlightsReduced time for OS upgrades from over 6 months to five days Reduced security incidents through Advisory/Insights features Proactive Lifecycle Management with CX Cloud and DNA Automation View more stories on Cisco.com Enel Global energy producer collaborates with CX Cloud team to gain supply chain insights and improve operations. Location: Rome, Italy Industry: EnergyCX service: Cisco CX Cloud, Cisco Success Tracks “With Cisco CX Cloud, we can track the status of critical components in real-time, from production to transit, stocking, delivery, and more.”—Victor Prieto, Head of Network Delivery at Enel GroupStory HighlightsCisco CX Cloud delivers real-time supply chain insights Enhanced visibility improves execution and risk management Optimized performance satisfies internal stakeholders View more stories on Cisco.com Saudi Telecom Securing the digital transformation journey for the largest internet service provider in Saudi Arabia. Location: Riyadh, Saudi Arabia Industry: Internet service provider CX service: Cisco Business Critical Services “Cisco helps us keep our environment secure so we can continue to support digital transformation across the country.” —Yasser J. Alghamdi, Cyber Defense Center director, Saudi Telecom Story Highlights Increased security nodes coverage by up to 90% to protect critical infrastructure. Enhanced accuracy of incident response, reducing false positive escalations to 1 to 2 percent. Developed vendor-agnostic approach to security solutions, making it easy for systems to work together. View more stories on Cisco.com Choctaw Nation Helping to enhance visibility, gain insights, and increase community services for a Native American nation. Location:Durant, Oklahoma Industry: Public Sector Technology: Networking CX service: Cisco CX Cloud, Cisco Success Tracks “Cisco is a big part of this success. They listened to our needs and provided the expertise and solutions for our team to take the leap.” —Susan Buzzard, executive director of Technology at the Choctaw Nation of Oklahoma Story Highlights Accelerated IOS and security patches plan reduced process to complete by 30 days 56% reduction in number of PSIRTS in 60-day period using CX Cloud Insights Time to manage vulnerabilities reduced by 96%, from two weeks to three hours View more stories on Cisco.com
