Making the Most of Your Small Business Technology Investments
When you’re investing in something as critical to your business as IT, you have to think about much more than just the technology products you’re...
Turn technology to business value
Three ways to get more from your small business IT investments,
with all the support you need from Cisco Customer Experience (CX)
Buying the right technology? It's only half the battle. Here's how to get the results you're looking for from your IT investments.
When you’re investing in something as critical to your business as IT, you have to think about much more than just the technology products you’re buying. You’re buying into a vendor — and the way they look after you at every step of your project can make all the difference.
In this guide we’ll show you just some of the resources Cisco offers to help you and your team be more successful. With our services, our Customer Experience organisation, and all of Cisco behind you, you can tackle your biggest challenges with confidence.
1. Make downtime just a bad dream
The right support, when you need it most.
Make downtime just a bad dream
Customers tell us that the quality of the technical support they receive is a critical factor in their choice of vendor.
Skimping on support is a mistake you only make once: when a misconfiguration or obscure bug takes down your network, you need to know the right people are in your corner.
Here are three ways we can help.
1. Keep calm and call TAC
When something goes wrong, call the Technical Assistance Center — Cisco’s technical support division.
TAC’s thousands of engineers around the world have huge collective experience, not to mention cutting-edge tools and data at their disposal to diagnose and fix your problem, fast.
But TAC isn’t just there when things fall over — you can call for advice with configuration, software upgrades, or any other issue that concerns you.
Cisco’s TAC has won more awards for the quality of our support than literally any other company in the world. Is there anyone else you’d rather have at the end of the phone?
2. All the tools you need for self-service
No engineer wants to pick up the phone to tech support when there’s a question they could answer themselves. We’re technologists ourselves, so we make available a huge wealth of resources that give you all the information you need. From diagnostic tools that analyse your log files, to bug databases and more. We also expose a lot of the data from our products and from TAC through APIs, so you can monitor your infrastructure and open cases through your preferred management tools.
3. Stay informed and in control
As your IT infrastructure evolves, it can be hard to keep track of your estate — what hardware and software you’ve got, when contracts expire, what’s nearing end of life, what’s affected by a field notice or bug, and what’s got the right support coverage. If you’re not on top of all this, that’s when problems can strike unexpectedly. We put all this information at your fingertips through intuitive online portals, giving you an at-a-glance view of your Cisco investments. Need some help getting on top of things? Talk to your Cisco partner about an install base assessment.
2. Knowledge is power
Get trained, get connected, and tackle any challenge with confidence.
The IT skills gap is hitting companies of all shapes and sizes. When the cutting edge of technology keeps moving, you need to be sure you can keep your team up to speed, without breaking the bank.
We’ve got you covered.
1. Training whenever you need it
Research shows that Cisco-certified staff are better respected and perform better at their jobs. Today we make our premium quality technical training available in all kinds of formats — including on-demand video training through the Technical Knowledge Library.
2. All killer, no filler
Across cisco.com you’ll find a wealth of information resources to get you in the know about industry trends and new technologies. From blogs to design guides and documentation, and the famous TechWise TV, you’ll find exactly what you’re looking for. And if you want your content specific to small businesses, there’s no better place to start than Tech Connection.
3. Join the club
When you choose Cisco, you get access to the hive mind of Cisco users all over the world. Check out our Communities for discussion on all our technologies, and join the Gateway to feel right at home with a private community of people just like you.
Prefer to get your insights in person? Our annual Cisco Live event brings thousands of customers and partners together for a week of hands-on learning, including a dedicated track just for small businesses. We also run Cisco Connect events around the world to keep the conversation going.
3. Your own personal bodyguard
Trust Cisco to keep your infrastructure secure.
Your own personal bodyguard
Security is an ever-present concern, and you know full well
that you can’t protect your business by throwing technology
at the problem.
Who’s got your back when things go south? We have.
1. Threat intelligence you can count on
Cisco sees more security threats than any other vendor. We use our threat intelligence to make our products — like AMP, Umbrella and Stealthwatch — smarter. But we also keep our customers informed about risks they should look out for through regular security podcasts, webinars and blogs.
2. The endless race
Attackers are always looking for vulnerabilities in every vendors’ products. We take very seriously our commitment to patching our products to keep them as secure as possible. You’ll get software updates as part of your service contract with us, and we’ll alert you through our PSIRT programme to vulnerabilities that affect you.
3. Hire the A-team
If you take security seriously, you know that breaches are inevitable — and with the resources you have internally, you might not be equipped to fight back effectively. This is where an Incident Response Retainer comes in. If you experience a security event, pick up the phone to Cisco. Our security ninjas will jump on a plane to you and use all their knowledge, data and tools to kick the hacker out and close the breach.
When you’re choosing a vendor, the quality of their products is only half the story. Will they be there for you after you’ve signed the contract?
At Cisco, our singular mission is to make sure you get the results you need from your investment, at every step from implementation, through support, to end of life.
For more than 30 years, businesses large and small have turned to us, and we’ve earned their trust both through the services that we and our community of partners provide, and through the efforts of every Cisco employee. So: how can we help you?