Softphones are hard on users
Many cloud collaboration vendors will suggest removing endpoints from the equation, even if a sizable investment
exists. Their argument is that physical devices can be replaced by software-based phones and calling.
From their perspective, removal of these devices only simplifies your environment.
In truth, many cloud collaboration platforms can’t integrate with these endpoint devices.
They simply don’t have a way to support them.
And it’s important to remember that removing physical endpoints for voice and video can have a significant
negative impact on the employee experience.
Many users prefer a physical device they can use from corporate offices or at their home workspace. They find
the experience more natural and less fatiguing than relying purely on a laptop for communication and meetings.
An ideal hybrid solution ties software- and hardware-based calling together so that both can be used freely.
Solutions such as Webex Edge for Devices can help you enable IT access to all endpoints—including those that
are registered via on-premises call control on—to enhance monitoring, management, and troubleshooting.
Hybrid cloud collaboration strategies need to provide cloud services to all endpoints: both those registered in the
cloud and those on premises. By connecting all of them, you can fulfill IT requirements such as diagnostics and
analytics—and enhance the user experience with calendar integration, simplified meeting processes, and
AI tools such as Webex Assistant.