Webex Pro Pack adoption toolkit
As an IT administrator, you need to get the best possible return on your investment in Cisco Webex services. That means being able to provide services...
Webex Pro Pack adoption toolkit
How to use this toolkit.
Your toolkit for successful adoption of Pro Pack
As an IT administrator, you need to get the best possible return on your investment in Cisco Webex services. That means being able to provide services efficiently, administer and manage resources easily, and keep your users secure at all times. All while meeting your organization’s compliance needs.
This toolkit will show you how Pro Pack for Cisco Webex Control Hub can help you deliver all of the above – and much more.
This toolkit includes the following:
• What Pro Pack for Cisco Webex Control Hub is
• Who it’s for
• A comparison of the Standard and Pro Pack
• Overviews of Pro Pack features
• Useful links and handy tips to guide you
Made for you
We’d love to hear your feedback on how this toolkit has helped your users get to know Webex Pro Pack and begin to adopt it within your organization.
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What is Pro Pack and who is it for?
Pro Pack is an enhanced service for Cisco Webex Control Hub that’s designed to give advanced capabilities in security controls, compliance management, and deeper analytics. What’s more, it can easily integrate with your existing software. Pro Pack is especially helpful for:
- Webex administrators tasked with delivering deep insights into Webex usage.
- Information security professionals with an interest in secure collaboration.
- Compliance officers with specific retention and regulatory requirements.
Pro Pack delivers additional levels of business insights to meet the growing needs of organizations as they navigate tighter governance, compliance, and security landscapes in today's world.
Pro Pack has your back no matter your compliance, governance, or security needs. Build on the blocks that Control Hub has provided and control your data even further.
Pro Pack focuses on three main areas:
- Analytics
- Compliance
- Security
Analytics
Gain greater visibility, identify trends over time and get detailed user adoption metrics with Pro Pack. Pro Pack gives you a 365-day data view so you can compare adoption over the course of a year and identify trends with your services to make a real impact. And the ability to drill down your data to a device or person level, allows you to tell meaningful stories.
Compliance
Set safeguards with Pro Pack to ensure that information required during litigation is preserved. Building on your ability to create a flexible retention policy for Webex that work for your company policies.
Security
Create security controls to meet your organization's needs. With customizable settings to prevent data loss, put malware concerns at the forefront, through to Webex spaces restrictions for external collaboration, Pro Pack puts you in the driver’s seat.
Pro Pack security controls
Want to take your security to the next level? When you add Pro Pack to the end-to-end encryption offered as standard with Webex, you can both access and control the following advanced security features...
Hybrid Data Security
Own and manage your own keys on-premises while still enjoying end-to-end encryption. Messages, files, and whiteboards remain secure and available at all times, while you continue to have full access to features such as search.
You can also, for example, manage encryption and decryption keys, set Hybrid Data Security Trial Mode and activate Standby Data Center for Disaster Recovery.
Read more about Hybrid Data security with Pro Pack
Block external communication
Control communication in Webex spaces between users within your organization and external users.
Learn how to block external users.
Added mobile security on unsecured devices
PIN lock enforcement:
Learn how to set up security on mobile devices
Access cancellation and data cached wiping. In cases where a user has lost their mobile device or left the company, learn how to revoke access to Webex.
File share controls: To prevent data loss, guard against malware, and apply policy control. Learn how to restrict users from downloading, previewing and uploading files in Webex.
Compliance with confidence
After security, the biggest challenge for digital workplaces is compliance with regional laws and company rules. With Cisco Webex Control Hub’s Standard offer, you can be sure you comply with corporate data policies and meet legal requirements for data extraction, as well as provide an extra layer of data security.
But by adding Pro Pack, you’ll also benefit from unlimited access to your data, as well as the following valuable features...
eDiscovery search and extraction tool
Expand your eDiscovery with Pro Pack by accessing unlimited data within Webex spaces. Refine searches using email addresses, space IDs, keywords, and specific time limits. Data export is available in JSON format for compatibility with third-party tools.
Learn how to ensure regulatory compliance of Webex content.
Events API for data loss prevention and archival
Monitor events that occurred more than 90 days ago with Pro Pack, such as posting of messages, files, and adding users to spaces.
Integrate with your existing archiving software to archive unlimited Webex data.
Learn more about Cisco Webex integration with archiving and DLP solutions.
Flexible retention policy
Set custom retention times for content created and shared in Webex to adhere to your company policies. Any data beyond the time limit set is then removed and cannot be retrieved.
Learn how to set a retention policy.
Legal Hold
This ensures that any information needed during litigation is not deleted under your retention policy.
Learn how to manage compliance data with legal hold.
Data classifications for spaces
By adding classification labels to your spaces, you can help users follow your organization's information policies.
Learn how to set up and manage classified spaces.
Analytics in Cisco Webex Control Hub let administrators access interactive data visualizations that show key information such as usage and adoption trends – deep dive into these with Pro Pack.
This provides you with a long-term view of your adoption and user engagement so you can check you’re getting the best possible value from the solution.
With Pro Pack, you get deeper drill-down analytics capabilities with access to granular details for analysis. This puts information ranging from quantity of meetings to quality of calls right at your fingertips, helping you identify and troubleshoot problems as they occur.
Learn how to view the reports.
Analytics are available for the following services:
- Meetings
- Messaging
- Calling
- Care
- Devices
- Video Mesh
- Jabber
- Connected UC
These reports give you key information on who is using Cisco Webex meetings, and whether they’re in a Personal Room meeting or a standard Webex meeting.
Details include how many people joined, how much time they spent there, and the number of unique hosts – which is helpful from a licensing point of view.
You can also drill down to see what type of audio was used, how many times video was activated, and which OS or browser each participant used, as well as information on VoIP latency and packet loss.
Meetings analytics are available for the following areas:
Engagement: Shows details about participants
Quality: Shows average join time, VoIP and video quality, and more, to drill down even further in the participants' data to troubleshoot problems.
Audio: Shows audio usage and source and drill down to each individual participants.
You can also access classic reports, as those provided on the legacy site.
Messaging analytics let you see how engaged your users are with Cisco Webex. Using the metrics, you can gather valuable insights that will help you continue to shape and refine your adoption.
Key Performance Indicators
You'll find key KPI's at the top of your dashboard to make it easier for you to see trends from the week prior. Daily active, Total messages and Active spaces all have a trending indicator to highlight performance week on week.
You'll be able to see your most recent day's data, compared with the same day from the previous week. When you amend the data selections in the following dashboards the data in the KPI's overview will not change.
- Total registered users
- Daily active users
- Total messages sent
- Active spaces
Active users
Gives you an idea of how well the adoption is going. Most active users: Helps you determine which people could best encourage others to use the app and act as ambassadors.
Messages sent desktop vs mobile
Lets you see whether mobile adoption is level with, above or below desktop usage. This can be a good indicator that more specific training is needed if adoption of one of those platforms falls behind. You'll find a trending chart that shows the percentage of messages sent from a mobile vs a desktop.
Messages Sent
Points out how well your organization is adopting Webex as a way to collaborate. You'll find a trend graph over time so even if you have mature adoption levels, you can still track how well you are performing.
Files shared
Displays the number of files shared using the Webex app, helping you determine the level of feature adoption within your organization.
Tip: Click the 'i' in the corner of any of the reports to get a description of the metric shown.
Want to know exactly how your people are making calls, and for how long? Or to check the audio quality of those calls? No problem. You can view calling data from two perspectives...
And with Pro Pack, drill down and view complete listings to really delve into the detail.
Engagement
Calls: Shows which Webex and devices (Webex Boards and Room devices) your people are using most for Webex Calling.
Call minutes: Shows the total duration of all calls made.
Call details: Gives a quick summary of the calls your people make.
Quality
Call audio quality: Measures packet loss, latency, and jitter to help you troubleshoot.
Call above threshold: Shows which users have experienced the most problems with calls.
Participant details: Lets you analyze call quality for each user of Webex.
These reports show usage metrics for your Cisco Webex Devices, giving you a better understanding of how your people use them and where most meetings take place.
Armed with this information, you can identify and promote your organization’s least-used rooms. Or find out why your devices aren’t giving you the expected return on investment.
Device drop-down menu: Lets you focus on a specific device.
Total usage: Shows total device usage.
Average usage per device: Displays usage per hour for a specific device.
Device usage per activity: Shows how devices are used both currently and long-term.
Webex Assistant commands: Shows the total number of voice commands from your organization.
Activities overview: Gives a breakdown of what devices are used for – calls, local sharing, whiteboarding, etc.
Device utilization: Tells you how often devices are used in any given week.
Details: Shows all details of every device, including Cisco Webex Share and other cloud-registered devices. This report can help you determine which devices are least used, and how to get a better return on investment from them in the future.
These reports help you monitor the capacity and availability of your on-premises Webex Video Mesh resources, as well as how they’re used. With this information, you can decide whether to add more Webex Video Mesh nodes to a cluster or create new clusters, for example. Data is collected within one minute of becoming available, and you have the option to ‘zoom in’ for more detail.
Learn how to deploy Cisco Webex Video Mesh.
You can view the Video Mesh reports from two perspectives:
Adoption
Gives a general view of the Video Mesh deployment, including:
• Total number of meetings
• Resources used for meetings (on-premises, cloud or hybrid)
• Client types (Webex desktop, mobile, devices, SIP, Jabber)
• Client type distribution, i.e. usage trends per client type
• Total meetings by resources, so you can view usage trends of meetings hosted in the cloud, on-premises and cascaded between both.
Resources
Provides a view of the average CPU utilization trend of all clusters in an organization, or a comparison between a selected cluster and the others.
Keep your adoption on track
Analytics are a great way of measuring the success of your adoption. But if meetings or users are experiencing problems with the technology, the
With diagnostics, you can find out when issues occurred, and if they were recurrent, helping you deliver over and above expectation and reinforce adoption.
Thanks to the powerful Troubleshooting section in Cisco Webex Control Hub, you can look up past meetings or ones that are in progress. What’s more, you can drill down into details about participants, video quality, audio quality, and more.
Troubleshooting made easy
As an admin, you can use the Troubleshooting information presented in Cisco Webex Control Hub to help you determine the root cause of meeting-related issues.
You'll find a powerful Diagnostics section as well where you can drill down even further into specific past meetings or ones that are in progress.
At a glance, find out when a meeting started, when it finished, how many people joined, who hosted, if and when the host role was transferred to someone else, and what endpoints people used to join both the audio and video portions of the meeting.
You can even find out whether the meeting ended normally or whether an error caused the meeting to end early. Need to troubleshoot further? You can join a meeting that is in progress with the Advanced Troubleshooting Access role.
Searching for meetings
Search By Meeting Host Email: Find out who hosted the meeting you want information about and then enter that person's email address, including the domain.
Search By Meeting Number: Meeting numbers are also known as the 9-digit access code. This number may not be unique across meetings. A person's Cisco Webex Personal Room access code doesn't change from meeting to meeting.
Search By Conference ID: Every meeting, whether it's a standard Webex meeting or Personal Room Meeting has a unique conference ID per meeting. You can locate this ID via Analytics.
Search By Name of Cloud-Registered Device:
Is the meeting connected to a Webex device? Narrow your search down by the device to take a better look.
Tip: For audio-only meetings, if all participants (including host) dial into the conference bridge, you may not be able to find the meeting.
Tip: For meetings scheduled in a Webex space, you can try searching for the meeting number if you're unable to find the meeting using the host email address. You can find the meeting number by going to the space, selecting the activity menu and choosing Meetings, then Space meeting information.
Learn how to troubleshoot meetings in the Control Hub.
Want to learn more?
Join the Webex Community to ask questions and connect with others like you!
How can we help?
For quick help guides, step-by-step instructions, and technical information head to our Webex Help Center.
